Medical Insurance Customer Service
Resume:
PROFESSIONAL SUMMARY
Experienced administrator with a strong focus on optimizing office
efficiency through meticulous organization. Demonstrated ability in effective task management and delivering results within tight deadlines. Detail-oriented and proactive team player committed to maintaining confidentiality and fostering positive workplace relationships. Strong communication skills contribute to seamless collaboration and effective coordination within teams
WORK HISTORY
Administrator, 09/2023 to Current
HealthLink Staffing Solution - IPSWICH (UK)
Administrator, 05/2021 to 04/2022
Borderless Solutions Zimbabwe
Administrator, 10/2019 to 04/2021
Global BP Solutions (Zimworx)
CONTACT
Address: 19 Mitchell Road, Harare,
Zimbabwe
Phone: +263-***-***-***
Email: **********@*****.***
SKILLS
TENDAI MAVIZA
(ADMINISTRATOR)
• Managing payments and invoicing
• Maintaining the manager's diary
• Sourcing new clients making over 50 cold calls per day
• Coordinating employee shifts
• Liaising with both employees and clients for timesheet scheduling
• Managing the procurement of staff uniforms, stationery
• Overseeing events bookings
• Email correspondence
• Payments follow-up
• Increased placements for candidates
Conducted audits leading to the identification of 8% of clients evading medical insurance payments for several months
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Executed data verification and capturing using Google and Excel for accurate record-keeping
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Facilitated the enrolment and termination processes for clients' medical insurance
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Ensured up-to-date information by regularly updating changes for both corporate and individual clients in the system
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Established effective communication channels with insurance companies and clients to address inquiries and resolve issues
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• Data capturing and verification using Excel and Google Spreadsheets
• Generating quotations
Handling enrolments and terminations for members in various medical insurance portals
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• Creativity
• Problem solving
• Ability to multi task
• Good communication skills
• Teamwork
• Time management
• Microsoft suite
• Adaptability
• Good customer service
• Ability to work under pressure
• Hawksoft proficient
• Wordpress experience
• Applied Epic knowledge
Data Analysis, 07/2018 to 09/2019
Zimbabwe Institute Trust
Sales and Marketing Officer, 11/2012 to 10/2015
Tatu Multimedia Productions
Account Executive, 11/2010 to 10/2012
Sign it Signs
Establishing effective communication with insurance companies and clients to facilitate medical insurance processes
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Regularly updating client information and changes with their respective service providers
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Conducted data input and manipulation tasks using Excel, Google Spreadsheets, and databases
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Checked and verified data for accuracy and completeness during this period
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• Generating comprehensive reports and visualizations
• Providing actionable recommendations based on data findings Collaborating with cross-functional teams to interpret results and inform decision-making processes
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Developing and implementing strategic sales and marketing plans to achieve organizational goals
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Identifying and targeting potential clients, conducting market research, and analyzing consumer trends
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Generating leads, managing customer relationships, and nurturing client accounts
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• Creating compelling sales presentations and marketing materials Collaborating with cross-functional teams to align sales and marketing efforts
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Monitoring and analyzing sales performance metrics to optimize strategies
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Planning and executing promotional events, campaigns, and product launches
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• Keeping abreast of industry trends and competitor activities Contributing to the development of pricing strategies and negotiating contracts
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Providing regular reports on sales and marketing activities to management
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• Building and maintaining strong relationships with clients
• Understanding clients' business needs and objectives
• Presenting and promoting products or services to clients
• Negotiating contracts and agreements with clients Collaborating with internal teams to ensure the delivery of quality solutions
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• Achieving and exceeding sales targets and quotas Providing clients with product or service information and addressing inquiries
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Keeping abreast of industry trends, market conditions, and competitors
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• Developing and implementing effective sales strategies
• Managing and updating client accounts and records EDUCATION
BA (HONS), English and Communication, 01/2010
Midlands State University
O Level, 7 O Level subjects including English, 01/2000 to 11/2005 Kwenda High Schhol
3 A Level subjects
LANGUAGES
English:
Shona:
REFERENCES
Diana Kamupira
Healthlink Staffing Solutions
Loreta Muyambi
Borderless Solutions Zimbabwe
Nora Zhanda
Global BP Solutions (ZIMWORX)
• Ensuring client satisfaction and resolving any issues or concerns
• Reporting on sales performance and activities to management
Contact this candidate