General Manager Real Estate
Resume:
Mark J. Hanscom
Avondale, AZ *****
************@*****.***
Experienced Resort General Manager and licensed REALTOR® with a demonstrated history of working in the hospitality and real estate industry. Skilled in Budgeting, Food & Beverage, Sales, Sales & Marketing, Hotel Management, Construction, Opening, Renovating, and Customer Satisfaction. Strong operations professional with a Certificate of Academy Completion focused in Criminal Justice and Corrections from AZ corrections academy. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Transaction Coordinator/REALTOR®
West USA Realty Goodyear - TeamMinik - Goodyear, AZ February 2021 to Present
• Act as liaison between lenders, escrow officers, clients and other Real Estate Agents
• Monitor all deadlines for required documents for successful closings
• Update, review and maintain all platforms used throughout all RE transactions
• Able to negotiate.
• Excellent Interpersonal Communication.
• Advanced math skills.
• Effective use of marketing techniques.
• Knowledgeable of all federal and local laws regarding real estate.
• Trustworthiness.
General Manager
Extended Stay America - phoenix chandler - Phoenix, AZ February 2020 to September 2020
• Oversee all daily operations of exterior property hotel including sales, HR, Sales & Marketing
• Ensure guest satisfaction, responding to any and all guest, client and employee related inquiries, issues or concerns
• Prepare daily, weekly, monthly, quarterly and annual financial reports including P & l statements, labor, sales & marketing forecasts and projections
• Maintain relationships with all contracted vendors, ensure projects are completed to expectations and any resolutions required are followed through
• Daily property inspections including exterior, common areas, employee areas as well as any room inspections; both outgoing and incoming guests or clients Parts Specialist
Larry Miller Dealership - Peoria, AZ
July 2019 to February 2020
Receive and inventory daily arriving orders
● Assist shoppers their parts needs
● Sell and/or upgrade parts and services
● Deliver parts throughout a 100 mile radius
● Log and Stock any returns necessary, placing back in inventory as needed General Manager
Holiday Inn Express & Suites - Lake Havasu City, AZ April 2018 to September 2018
Successfully opened a brand new 96 unit hotel, newest hotel in Havasu in more than 17 years
● Hired a full team to open hotel at staff and operate as needed
● Maintain said staff focusing on motivating, leading and directing team as to duties once opened
● Prepare financials, P & L's, as well as occupancy reports for owners and management company
● Maintain personnel files for HR, discipline, write ups, terminations, etc. Interim General Manager
Cibola Vista Resort - Peoria, AZ
June 2017 to December 2017
Oversee all daily operations of Gold Crown rated 288-unit resort
● Maintain constant relations with construction company over additional 55
● units being constructed
● Ensure strict Bluegreen SOP's are continuously met or exceeded
● Responsible for 50 personnel as well as multiple service providers on
● property
● Strive for the utmost high expectations of guest satisfaction with staff through
● Medallia scores and ratings
Resort Manager
Vacation Village at Parkway - Kissimmee, FL
January 2010 to May 2017
Promoted to largest timeshare resort in Osceola County, December 2009
● Oversee all daily operations of Gold Crown 2500+ unit timeshare property
● Maintain strict quality assurance standards
● Responsible for 220+ personnel as well multiple service providers on property
● Collaborate with development company on construction of additional 1500 units
● Review and approve vendor contracts
Resort Manager
Cliffs at Peace Canyon - Las Vegas, NV
August 2004 to January 2010
Oversee all daily operations of Highly Rated 176 Unit Timeshare property
● Ensure rooms are above and beyond required standards
● Responsible for weekly banking, invoices, and accounting
● Ensure excellent customer service: answer guest's questions, respond to and resolve complaints, and strive to exceed the guest's expectations.
● Maintain Personnel files
Education
Certificate
AZ corrections academy
Skills
• Bookkeeping
• Human Resources
• Management
• Profit & Loss
• Team Management
• Payroll
• Labor Cost Analysis
• Employee Orientation
• Financial Report Writing
• Quality Assurance
• Forecasting
• Negotiation
• General Ledger Accounting
• Accounts Payable
• Journal Entries
• Interviewing
• Employee relations
• HRIS
• Accounts Receivable
• Financial Statement Preparation
• Outside Sales
• Communication skills
• Customer relationship management
• Escrow
• Office Management
• General Management (10+ years)
Links
https://www.facebook.com/markjhanscom
https://www.linkedin.com/in/mark-j-hanscom-48b06991/ Certifications and Licenses
Real Estate License
February 2018 to March 2024
License is active and renewed every 24 months.
Assessments
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Outside sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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