A Team Executive Assistant
Resume:
A resourceful professional with superb
people-skills and best practice,
with over 10 years of
experience providing optimal
consumer satisfaction through
maintaining a positive demeanor
in any situation by working
collaboratively, both as a team
player, and independently.
Business-Savvy
with excellent decision-making skills.
CHRISTINE SUITOR
87 W MAIN STREET
Leola, PA 17540
*************@*****.***
EDUCATION:
HARRISBURG AREA COMMUNITY
COLLEGE
AA Paralegal Studies
2016
PENNSYLVANIA COLLEGE OF
TECHNOLOGY
AA Human Services
2003
SKILLS:
• Ethical
• Quality Control
• Salesforce
• Epic
• Windows 11
• Typing 40 WPM
• Database Management
• Ethical
• Strong Analytical Person
• Customer Service-Oriented
• Expense Reporting
• Advanced MS Office Suite
• Staff Management-Coaching
• Software Knowledge
• Relationship Building
EXPERIENCE
EXECUTIVE ASSISTANT DTIME TRAINING LLC
Jan 2016- Current
• Managed and oversaw all aspects of businesses such as recordkeeping, taxes, customer relations, meetings, agendas, scheduling, training, phone calls and payroll and recruiting.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• In charge of accounts payable and accounts receivable, tracked client billing cycles and payment schedules.
• Contributed an entrepreneurial approach to the business by completing state filings; assisting with creating the business plan and contributed online advertising.
• Conducted performance evaluations with staff
• Supplied quality assurance through problem solving and communicating whenever customer service issues arise.
• Developed nutrition plans and worked as a personal trainer conducting group training sessions.
• Evaluated the current process and made suggestions for improved business relations with outsources, vendors and customers.
• Supported owners in decision-making processes by conducting research and presenting findings in clear formats.
• Aide in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection. facilitated training, recruitment, and onboarding of staff, ensuring all policies and procedures were followed.
REMOTE TAX CONSULTANT INTUIT TELEPERFORMANCE
(SEASONAL CALL CENTER)
January 2025- April 2025 Seasonal
• Provided technical support via phone and remote software.
• Assisted clients with filing taxes, purchasing software, and navigating through Inuit software programs.
• Utilized remote support services where applicable thus enhancing convenience for customers who could not visit the store physically multiple software programs email and phone to accomplish workload.
• Educated clients about the impact of life events on their taxes, helping them make informed decisions.
• Reduced client tax liabilities by identifying applicable deductions and credits.
PROFESSIONAL REFERENCES:
• Tarnesha Gardner
Owner DTIME TRAINING
**************@*****.***,
• Drema Duncan,
HR Manager Diamantoni and Associates
• Melinda Ayala
Coworker RASE Project, ******@****************.*** 717-***-****
• Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
• Researched tax implications for various deductions and credits.
• Utilized tax software to prepare returns and meet deadlines. REMOTE CUSTOMER SERVICE REPRESENTATIVE LIVEOPS
(SEASONAL CALL CENTER)
October 2021-October 2022
• Managed consumer accounts for Bath and Body Works via remote call center
• Assisted customers with shopping, returns, refunds and provided quality assurance whenever items were damaged or missing.
• Utilized multiple software programs to assist customers and communicate with supervisors.
• Adapted to changing customer needs or preferences quickly, remaining flexible in-service delivery while upholding company standards for quality and professionalism.
• Provided exceptional customer service at delivery locations by maintaining professionalism, addressing client queries efficiently, and handling complaints diplomatically.
• Remote support services were applicable thus enhancing convenience for customers who could not visit the store physically. OFFICE MANAGER DIAMANTONI AND ASSOCIATES
OCOTBER 2020- NOVEMBER 2022
• Performed pre-registration, insurance authorizations, AR Denials, and patient charting, billed insurance, collected co-payments.
• Effectively managed customer concerns and complaints, resolving issues at management level expertise.
• Collected copayments, and billed insurance companies including Medicare.
• Utilized Epic, Microsoft Excel, ADP and QuickBooks for audit and data reporting and presenting.
• Resolved billing issues, account receivable and account payable.
• Conducted staff training on new products, industry updates, procedures.
• Streamlined appointment scheduling and patient flow to optimize clinic operations in an optical office
• Resolved daily, monthly and weekly audit reporting
• Ensure all policies and procedures are followed according to HR, and company operations.
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