Customer Service Patient Access

Adwana Baker

C: 315-***-****

**************@*****.***

EDUCATION

Fowler High School Graduated 1990

*** ******** ******, ******** ** 13204

Healthcare Administration A.S. 1990-1991

Onondaga Community College Syracuse, NY

SKILLS AND COMPETENCIES

•Exceptional customer service and interpersonal skills.

•Excellent organizational ability, prioritizing work and meeting or exceeding deadlines and goals.

•Ability to establish and maintain effective working relationships with internal and external customers.

•Ability to create relationships with any age group to accommodate their needs.

•Proficient in Nextgen, Epic and Microsoft Office.

•Medical billing, appointment setting, record management/EMR (electronic medical records).

•PeopleSoft, Child Protective Team Information Systems (CPTIS), Florida Safe Family Networks (FSFN)

PROFESSIONAL EXPERIENCE

St. Camillus Nursing Home January 2000-November 2004

CNA Certified Nursing Assistant

•Proving care and physical support to the elderly with and without dementia for their activities of daily living.

•Obtained a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans and suggested activities.

•Recorded patients’ vital signs. Including blood pressure, pulse and temperature.

•Maintained up to date CNA training and facility policy/procedures.

Syracuse Community Health Center September 2005-July 2016

Patient Access Specialist

Responsible for greeting and assisting all visitors to the departments, primarily patients, verifying patient information, updating demographics, issuing encounters, requesting payments, performing charge entry and answering telephones.

I have worked in our family and internal medicine, pediatric, women’s health, dental, family planning and urgent care departments.

Handled inventory and filing requirements for the health center.

Nancy J. Cotterman Center November 2016-November 2021

Office Support Specialist

Utilize systems such as CPTIS and FSFN to retrieve reports and information from the abuse hotline.

Perform routine office duties such as filing, answering/directing calls, mailing, creating documents and spread sheets.

Compose and send emails to agencies for weekly staffing.

Handle the processing and completion of medical billing.

Syracuse Community Health December 2021-Present

Patient Access Manager

Training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns.

Accountable for the accuracy of all data collected in the admissions process.

Oversee the registration/front desk products of the four clinics.

Successful management of all patient access services.

Ensure compliance with all state and federal regulatory agencies.

VOLUNTEER WORK

•Boys and Girls Club (Hamilton Street)

•Southwest Community Center

References provided upon request.

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