Customer Service Scheduling Coordinator

Zuemy Mireles

Orlando,Florida, ***** 352-***-**** ************@******.***

Summary I am a friendly team player and effective communicator who thrives on multitasking and embracing new challenges. I excel at prioritizing tasks, meeting deadlines, and managing my time efficiently. With experience in Microsoft Office Suite, I am passionate about using my skills to help teams achieve their goals.

Education Current- University Of Central Florida - Industrial and Organizational Psychology expected 2026 Associate of Arts- SantaFe College

Mount Dora High School Diploma 05/2019

Work History Scheduling Coordinator

Orlando Health, Orlando, FL

February 2025 - July 2025

● Utilized Epic software to schedule and manage appointments with doctors and patients.

● Provided exceptional customer service by addressing scheduling issues and offering solutions.

● Monitored schedules daily and communicated updates to staff to achieve operational goals.

● Learned ICD-9 (ICD-10) and CPT codes to enhance customer service effectiveness.

● Adhered to Orlando Health's policies for professionalism and compliance. Virtual Patient Observer

Virtually, Orlando, FL

November 2023 - January 2025

● Monitored vital signs and overall health status of patients remotely using telemedicine platforms.

● Answered questions from patients and families, providing education and support.

● Managed patient admissions and discharges, maintaining detailed documentation and charting.

● Experienced with Epic and AvaSure software

Sales Associate

Athleta, Gainesville, FL

November 2022 - September 2023

● Assisted customers by answering questions and locating merchandise.

● Managed price checks and merchandise transfers to ensure store efficiency.

● Engaged with customers to understand needs and recommend suitable products.

● Processed transactions, including calculating pricing and applying discounts. Research Interviewer

University of Florida, Gainesville, FL

January 2022 - October 2022

● Conducted participant interviews to assess eligibility for research studies.

● Observed participants and recorded results, coding data from interviews.

● Contributed to project planning and execution in a call center environment. Server

Metro Diner, Gainesville, FL

August 2019 - June 2021

● Managed reservations and to-go orders, providing timely customer service.

● Assisted patrons with inquiries about the menu, hours, and seating.

● Supported the dining area to ensure a pleasant experience for guests. Server

Let's Do Lobster Rolls, Mount Dora, FL

August 2018 - September 2019

● Ensured customer satisfaction through attentive service and timely check-ins.

● Processed transactions and maintained enthusiasm to enhance customer experience. Skills

● Excellent Communication *

● Analytical and Critical Thinking

● Teamwork and Collaboration

● Multitasking Abilities

● Data Review and Analysis

● Problem Identification

● Telephone Etiquette

● Bilingual: English (Native), Spanish

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