Customer Service Representative

OLUMUYIWA DOLAPO OLALEKAN

Egbeda, Lagos State 081******** ****************@*****.***

PROFESSIONAL SUMMARY

Resourceful and client-focused professional with over 2 years of experience in customer service, office administration, and operations coordination. Proven track record in handling client inquiries, improving service delivery, and ensuring operational efficiency. Skilled in building strong client relationships, streamlining processes, and collaborating with cross-functional teams to achieve organizational goals. Eager to contribute value in banking or corporate environments. CORE COMPETENCIES

Customer Service & Relationship Management Administrative & Operational Coordination Process Improvement & Workflow Optimization Communication & Interpersonal Skills Team Collaboration & Leadership Transaction Support & Client Onboarding MS Office Suite (Word, Excel, PowerPoint) Google Workspace PROFESSIONAL EXPERIENCE

Operations & Client Engagement Supervisor - Blessed Covenant, Ifo, Ogun State 2020 - 2022

- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.

- Supported operational workflows, improving efficiency and enhancing client satisfaction by 20%.

- Supervised a team of 10 staff members, ensuring quality service delivery and adherence to organizational standards.

- Prepared detailed reports for management to support decision-making and strategic planning. Administrative Officer & Customer Relations Lead - Easybreed Academy, Lagos State 2017 - 2021

- Handled front-facing client interactions, resolving concerns and ensuring excellent customer experiences.

- Coordinated administrative tasks, including scheduling, correspondence, and documentation management.

- Implemented process improvements that reduced operational delays by 20%.

- Supported management with reports and data for organizational planning. Service Coordinator (NYSC) - Great Grace College, Offa, Kwara State 2024 - 2025

- Coordinated programs and facilitated communication between stakeholders to achieve organizational goals.

- Maintained accurate records and streamlined administrative operations for better service delivery.

- Organized client engagement initiatives to strengthen relationships and improve satisfaction. EDUCATION

Bachelor of Education (B.Ed.) – History & International Studies, Tai Solarin University of Education

(TASUED), Ogun State – 2023

National Youth Service Corps (NYSC) – Discharge Certificate – 2025 ADDITIONAL INFORMATION

Technical Skills: MS Office (Word, Excel, PowerPoint), Google Workspace, Basic Data Management

Interests: Banking Services, Customer Engagement, Administrative Support References: Available upon request