Assistant Manager
Resume:
Anil Kumar
Assistant Manager – Administration
(Corporate Travel & Policy Compliance General Office Administration Expat Liaisoning Global Mobility & Relocation)
************@*****.***
Rajpur Khurd Extn, Chattarpur, New Delhi – 110064, India LinkedIn: www.linkedin.com/in/anil-kumar-9802bb53
Visionary Professional with 11+ years’ experience in Admin Operations, and Travel Management. Skilled in driving operational excellence, building high-
performing teams, and optimizing resources. Seeking a management role to leverage expertise in leadership, stakeholder engagement, and business transformation to deliver strategic growth.
• Operational Oversight
• Business Transformation
• Financial Acumen
• Stakeholder Engagement
• Compliance & Governance
Graduate - BBA (Bachelor of Business Administration) Suresh Gyan Vihar University
Mar 2017 – Jul 2020
Frankfinn Institute of Air Hostess
Diploma in HTCS (Hospitality, Travel & Customer Service) Aug 2011 – Aug 2012
Intermediate - PCM (12th Standard)
Jun 2010 – Jun 2011
High School – General Studies (10th Standard)
May 2008 - May 2009
Assistant Manager – Administration
Vedanta, Cairn Oil & Gas
Nov 2024 – Present
Travel Management: Oversee all aspects of employee transportation, including bookings and managing dedicated cabs for expatriates, ensuring seamless mobility and operational efficiency. Expat Liaisoning: Support liaison for expatriate employees, coordinating onboarding and support to ensure a smooth transition and positive work experience in India.
Car Lease Management: Architect and implement robust car lease management processes, handling onboarding, renewals, terminations, and ensuring strict compliance with company policies and regulatory requirements. Payment & Budget Management: Exercise full responsibility for processing payments related to travel and lease services, monitoring associated budgets, and driving cost optimization initiatives. Administrative Support: Cross-functional support for office supplies, mail handling, office maintenance, and event logistics, ensuring a productive and efficient work environment. HR Function Support Collaborate closely with the HR department to support No Due Clearance (NDC) and other HR processes, ensuring accurate and timely employee data management and compliance. Stakeholder & Vendor Management: Build and maintain strategic relationships with vendors and internal stakeholders, negotiate service agreements, and ensure the highest standards of service delivery.
• Adaptable & Agile
• Analytical & Solution-Oriented
• Effective Communicator
• Ethical & Integrity-Driven
• People-Centric Leader
PROFILE EDUCATION
CONTACT
CORE STRENGTHS PROFESSIONAL ATTRIBUTES
PROFESSIONAL EXPERIENCE
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Manager Operations
VFS Global Services Pvt Ltd
03-Apr-2023 to 14-Jun-2024
Managed end-to-end visa operations on behalf of the Embassies of Norway, Sweden, and Slovakia, ensuring seamless processing, compliance, and service delivery in line with embassy’s requirements. Ensured strict adherence to all SOPs, ISO standards, and Service Level Agreements (SLAs) for visa application processing, consistently achieving and exceeding quality and turnaround benchmarks. Led, mentored, and developed a high-performing operations team, driving a culture of accountability, continuous improvement, and customer-centric service.
Controlled and optimized unit expense budgets and resource allocation, implementing cost-saving initiatives while maintaining operational efficiency and service quality. Oversaw physical and data security at the Visa Application Centre, proactively implementing controls and protocols to prevent breaches and ensure the confidentiality of sensitive information. Coordinated with internal support functions (Administration, HR, Finance) to ensure smooth operations, timely recruitment, and effective workforce planning, especially during peak seasons. Monitored employee health and safety, managed workloads during high-volume periods, and ensured compliance with labor and organizational policies.
Senior Travel Counselor
Carlson Wagonlit Travel Pvt Ltd (CWT)
May 2018 – July 2022
Managed comprehensive corporate travel solutions for HCL Technologies, coordinating complex itineraries involving flights, hotels, bus, and train bookings to ensure seamless travel experiences for employees. Served as a trusted advisor to corporate clients by understanding their travel policies and requirements, providing cost- effective and policy-compliant travel options.
Proactively handled travel disruptions, cancellations, and rebookings, ensuring minimal financial impact on business operations and maintaining high customer satisfaction. Collaborated closely with airlines, hotels, and ground transportation providers to negotiate competitive rates and secure preferred services.
Ensured compliance with corporate travel policies and regulatory requirements, consistently achieving service level agreements (SLAs) and quality benchmarks.
Utilized advanced Global Distribution Systems (GDS) such as Galileo for booking management, fare calculations, and ticketing.
Senior Supervisor – Operations
International Travel House Ltd
01-June-2015 to 24-April-2018
Provided strategic leadership and operational oversight for multiple high-value corporate travel accounts, including on- site (implant) support for major clients such as TATA Projects Ltd and National Skill Development Corporation etc. Directed end-to-end travel management for both domestic and international requirements, including flight and hotel bookings, local cabs, Euro rail, bus, and train arrangements, ensuring seamless travel experiences for clients. Managed payment follow-ups, dispute resolution, and handled Agency Debit Memos (ADM) and Agency Credit Memos
(ACM), ensuring timely financial reconciliation and minimizing revenue leakage. Built and nurtured strong relationships with vendors, negotiating contracts and service-level agreements to secure competitive rates and value-added services for clients. Consistently ensured compliance with corporate travel policies, industry regulations, and quality standards, contributing to high client satisfaction and retention.
Process Associate – Galileo Helpdesk
Interglobe Technologies Pvt Ltd
23-Sep-2013 to 17-Nov-2014
Provided support to travel agents using the Galileo Global Distribution System (GDS), serving as a primary point of contact for troubleshooting and operational assistance. Assisted users via phone and email with a wide range of GDS functionalities, including Passenger Name Record (PNR) creation, ticket issuance, partial re-issuance, fare calculation, and interpretation of fare rules etc. Maintained detailed documentation of support cases, technical issues, and resolutions to contribute to a comprehensive knowledge base and facilitate continuous process improvement. Demonstrated in-depth knowledge of GDS entries, system functionalities, and industry best practices, supporting day-to- day travel operations and optimizing workflow for clients. Customer Service Agent – Air India
Neha Aviation Management Pvt Ltd
15-Nov-2012 to 22-Sep-2013
Managed international flight operations and end-to-end airport support services for Air India at Indira Gandhi International Airport (Terminal 3).
Oversaw and executed critical ground operations, including passenger check-in, boarding, baggage handling, and flight coordination, ensuring compliance with Air India’s service standards and regulatory requirements. Coordinated closely with Air India’s hub control, ground handling teams, and airport authorities to ensure timely arrivals, departures, and efficient turnaround of flights. Resolved operational challenges in real time, proactively addressing passenger concerns, flight disruptions, and logistical issues to maintain seamless airport operations. TECHNICAL PROFICIENCY
• Galileo
• Microsoft Office 365
• Data security protocols (ISO & GDPR)
• Outlook, IBM Lotus Notes, and Moxie
• Basic Hardware and IT Troubleshoting
HOBBIES & INTERESTS
• Networking & Social Engagement
• Travel & Cultural Exploration
• Quality Time with Family & Friends
• Fitness & Outdoor Activities
• Horticulture
DECLARATION
I hereby declare that the above-mentioned information is correct and up to my knowledge. I bear the responsibility for the correctness of the above-mentioned particulars. Date:
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