Quality Assurance Engineer

CURRICULUM VITAE

GOWTHAM M N

Email: ***************@*****.***

Contact: +91-866*******

MECHANICAL ENGINEERNING (QA Engineer)

OBJECTIVE

Looking for an excellent opportunity to work as Customer Quality Engineer where my talent and knowledge can be utilized for the development of the Organization & work in a dynamic environment as quality person focus on Supplier Quality, Field Quality, Product Warranty/Support, Quality Assurance & customer satisfaction.

PROFILE SUMMARY

• Having 4 years of Experience in Customer Quality, Warranty, Supplier Quality, Field Quality, Product Support and Quality Assurance.

• Good Knowledge of Field action on failures, Field failure Analysis, SAP, Construction Equipment.

• Data analysis of field performance about assembly failure items to improve MTBF as per target Follow up Countermeasures & monitor effectiveness.

• Monitoring & take necessary action in the Data Management System.

• Conducting Department Quality Review meeting & Responsible for Quality, Cost, Delivery (QCD) of components.

• Key Point contact for customer handling, Field failure & claim approval-processing.

• Well Expertise in Quality tools, 8D, Failure data analysis, Warranty cost analysis.

• Knowledge in Quality Management Systems such as APQP, PPAP, FMEA, ISO 9001:2015.

• Warranty cost Recovery from Vendor/Sources.

• Good Exposure in 7 QC tools, PDCA.

• Good Knowledge in Supplier system audit, Process Audit and Product Audit.

• Good Knowledge in Quality Plan, 5S activity.

• Good Experience in Root Cause Identification, Corrective Action Taken and Implementation, Customer Complaint & Field Failure Analysis.

CAREER PROFILE: - 1

COMPANY : Qlar Technology India Pvt. Ltd.

Department : Quality

Designation : Quality Assurance Engineer

Experience : July 2024 To Till Date…

Profile Summary

• Experience such as preparation and following of QAP.

• Coordinating with third party inspectors for witness, review then clearing the product.

• Handling the inward quality clearance of import materials from parent companies worldwide, ensuring compliance with regulatory and company standards thorough documentation review.

• Handling customer complaints of weighing, feeding and conveying equipment’s and maintaining the COPQ as per the management target.

• Preparation of monthly HSEQ performance presentation for management and global team review.

• PPE Adherence, maintaining of 5S at office and capturing of Find it - Fix it in shopfloor.

• Organizing daily Gemba discussion with process owners for both inhouse and customer complaints for necessary actions.

• Detailed analysis of field failure parts with necessary corrective action with process audit at the supplier place.

• Responsible for NCR process, including identification, documentation, evaluation, and resolution of non-conformances.

• Reduced NCR resolution time by 30% by streamlining the documentation and corrective action process.

• Responsible for testing and clearance of MULTICOR (weighing equipment) unit. It ensures precise feeding and measurement, making it ideal for applications requiring high accuracy and reliability.

CAREER PROFILE: - 2

COMPANY : Ajax Engineering Pvt Ltd.

Department : Quality

Designation : Customer Quality Engineer

Experience : Nov 2021 To June 2024

Profile Summary

• Spearheading all customer quality, daily field complaint monitoring, immediate action on defects on arrival & major breakdown.

• Ensuring customer complaint actions are executed by plant team on timely basis without any impact to customer commitments.

• Conducting field visits to understand the actual customer experience of the product & identify improvement areas in Production Plant to meet customer requirements.

• Contribute proactively for making various types of Presentations for top management review meeting.

• Contribute to achieving organizational Quality goals related with product Quality.

• Performing process & product audit to ensure POKA-YOKE at supplier end to eliminate manual error.

• Providing technical advice and guidance to suppliers to reduce defect rates.

• Developing & Monitoring quality control processes at assembly line – Stage Inspection, Functional Testing & Final PDI.

• Monitoring and evaluating internal production processes (DPU, Leak rate, contamination & Torque Audit)

• Warranty cost analysis on failed unit & with respect to sale.

• Responsible for escalating weekly major field failure to Plant Quality.

• Warranty cost recovery form vendor.

• Responsible for failed part final decision scrapping/Recon/Rebuild.

Highlights:

• Subgroup part wise failure analysis on commodity to identify the worst supplier in field performance.

• Improved Warranty cost recovery on supplier issues by 85% in calendar year 2023.

• Successfully initiated improvements at supplier end through Quality System Audits helping in ease of operation.

• Actively negotiates customer rejections to reduce warranty cost and financial impacts.

• Follow up of RMA process until Debit be completed or negated.

• ERM presentation for management review.

CAREER PROFILE: - 3

COMPANY : L&T Construction Equipment Pvt Ltd.

Department : Quality Assurance

Designation : Quality Assurance Engineer

Experience : Oct 2020 To Nov 2021

Profile Summary

• Inward component inspection and verification of documents as per approved QAP.

• Experience such as preparation and following of QAP (Quality Assurance Plan).

• Preparation of MIR (Material Identification Report), MCR (Material Clearance Report), DIR (Dimensional Inspection Report).

• Inspection of mechanical components & coordinating with customers for final clearances.

• Coordinating with third party inspector for witness, review then clearing the product.

• More Knowledge on Hydraulic Powerpacks and Hydraulic Circuits.

• Knowledge on Fabrication, assembly and testing of hydraulic Powerpacks.

• Responsible as Quality Engineer for EMP (Engineer Mine Plough) project of Defence, Tandem type Wagon Tippler Project of NTPC & HSR (High Speed Railway) Project.

• Ability to handle a team while working on multiple deliveries simultaneously.

QUALIFICATION

B.E in Mechanical Engineering

Visveswaraya Technological University

• Graduated from R L Jalappa Institute of Technology on August 2020.

TECHNICAL SKILLS

• Using MS Excel, MS Word, PowerPoint

• Having knowledge on SAP, Advance Excel, Pivot Table, Power BI.

• Graphical Presentation for various data analysis.

• Certified Internal Auditor on Integrated Management System (IMS/015/24/580/A/03)

KEY SKILLS AND COMPETENSIES.

• Root cause analysis.

• Field Failure & Data Analysis.

• Internal Auditing.

• Ability to learn and apply new technologies.

• Team Player, Communicator, Innovator, Thinker, Quick Learner.

PERSONAL INFORMATION

Date of birth : 06-May-1996

Languages : Kannada, English, Telugu, Hindi

Passport No : U 6603604

Permanent address : Mandibele (village & post), Vijayapura Hobli, Devanahalli

Taluk, Bangalore rural District – 562135.

DECLARATION

I hereby declare that all the information furnished above is true to the best of my knowledge. Date: Yours Faithfully,

Place: Bangalore (GOWTHAM M N)

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