Customer Service Experience
Resume:
Tamera Humphries
Anderson, SC *****
**********@*****.***
Professional Summary
Seeking to obtain a position that is challenging and which offers growth based on proven ability and unlimited potential.
Work Experience
Debt Specialist
I TD Bank-Greenville, SC
January 2023 to Present
Highly skilled, motivated, personable, and detail oriented, professional with more than one year of experience in collection/customer service. Excellent knowledge of early stage collections department, servicing, overdrawn, checking, savings, and unsecured personal loan accounts. Exceptionally effective communications skills utilize in securing payments on calls. Outstanding capability of exceeding performance metrics in a fast paced financial institution. Debt Specialist 1
• adequately, evaluates and analyzes different account types in two different systems of record. Provides customers with pertinent information about account status, including explaining amount overdrawn on account, transactions that causes overdrawn status, and fees associated with overdrawn balance.
• Prioritizes positive customer experience by providing advice/and or next steps best supporting customer situation. Displays considerable amount of empathy to help best understand customers, along with providing them with top level advice based on their needs.
• Leverages different systems to provide customers with most detailed/up-to-date information regarding account status.
Speedily navigates systems to ensure accounts are being handled as efficiently as possible. Educates customer based on information found within system of record. Updates notations on account to properly display actions taken on account. Updates contact information for customer as needed.
• diligently negotiates with customers to ensure strong collection efforts are taken on each call. Successfully obtains payments from customers daily.
• if applicable sends emails to departments dependent on customer concern
• exceeding monthly performance metrics by attaining a score of 100% or more per metric
• assists with new hire classes as part of ambassador program for department SKILLS:
• supports the banks customer service strategy
• contributes to decisions that impact the well-being of TD, its customers and stakeholders
• ability to work as an active participant in a team as well as independently
• ability to work in an unpredictable and fast-paced environment
• provides the highest level of customer service when dealing with internal partners, vendors, or our customers – WoW at every opportunity
• detail oriented
• strong written and verbal communication skills
• understands and supports the bank’s customer service strategy
• excellent time management and organizational skills
• communicate with other departments as necessary to obtain and verify information
• completes necessary account documentation, involving inside and outside personnel as needed, and may recommend accounts to be reviewed for foreclosure, repossession, charge off. Michelin US10-Anderson, SC
January 2019 to January 2023
Manufacture carcass/bandage products on a manual machine. Ensure production, quality and first level maintenance on its machines, according to the needs of internal customer workshops. Monitor the condition and performance of the available equipment by analyzing the abnormalities, setting up the corrective actions if possible and suggesting solutions for continuous improvement. Implement and comply with the environmental management system. Respect the safety requirements. Ensure the quality produced. Respect the level of production and the instructions for verification of the product. Train New Hires.
Team Lead/ Product Change
Tech Glen Raven Custom Fabrics LLC-Anderson, SC
July 2015 to January 2019
Made sure Operators knew what fibers to run for the shift, insured area was safe to work in, kept up with production and scrap numbers daily, made sure each team member had supplies to do their job at their best, report any accidents to my supervisor.
Customer Service Representative
Cross Country Allied-Anderson, SC
February 2011 to July 2015
· Assisted customers with a warm and professional attitude
· Assisted customers with questions
· Handled emails, inbound calls, and outbound calls
· Booked appointments
· Handled billing issues and order inquiries
· Interacted with customers through live chat
Operator/ Trainer/Quality Spoke
MP1 BNS
Education
Tri County Technical College - Pendleton, SC
August 1998 to December 1998
Pendleton High School Pendleton High School - Pendleton, SC August 1987 to June 1991
Skills
• Computer Networking
• Technical Support
• Desktop Support
• Microsoft Windows
• Help Desk
Contact this candidate