Customer Service Supply Chain

Nagash Cockburn

Collegeville, PA *****

484-***-****• ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated logistics and customer service professional with a strong background in military operations, transportation coordination, and team leadership. Known for exceptional interpersonal skills, problem-solving abilities, and a collaborative approach. Proven track record in coaching, mentoring, and public service, with a passion for helping others achieve their goals. CORE COMPETENCIES

• Logistics & Transportation

Coordination

• Interpersonal & Communication

Skills

• Problem Solving & Critical

Thinking

• Public Speaking & Leadership

• Organizational Efficiency

• Security & Safety Monitoring

• Customer Service Excellence

• Dependability &

Professionalism

NOTEWORTHY ACCOMPLISHMENTS

• DOT Medical Examiner's Certificate

PROFESSIONAL EXPERIENCE

US Army Reserves — Cargo Specialist (88H) July 2025 – Present

• Manage and supervise the transfer of supplies, cargo, and equipment across multiple transport modes.

• Ensure timely and accurate delivery of essential materials to support troop operations.

• Maintain logistical records and coordinate with team members to optimize supply chain efficiency. A2B Transportation LLC — Dispatcher/Customer Service Rep July 2021 – Jan 2025

• Monitor drivers’ logs and ensure compliance with safety and working hour regulations.

• Coordinate efficient load assignments and optimize shipment routes.

• Negotiate rates with vendors and customers to ensure cost-effective service delivery.

• Serve as a key point of contact for drivers and clients, resolving issues promptly. Jumpball Basketball Organization — Coach & Mentor June 2010 – June 2020

• Mentored athletes to help them overcome personal barriers and achieve performance goals.

• Developed customized training plans to enhance strengths and improve life and job skills.

• Fostered a supportive and motivational environment for youth development. Atlas Protection Ltd — Unarmed Security Officer Nov 2010 – Aug 2011

• Patrolled facilities and monitored surveillance systems to prevent unauthorized activities.

• Investigated disturbances and reported security breaches to law enforcement.

• Conducted routine maintenance checks on security equipment and systems. EDUCATION

Excelsior Comm. College (2006-2008)

Jamaica College (1999-2005)

Volunteer/Activities

Basketball Coach – Special Olympics Jamaica (2019)

• Coached athletes who won Olympic Gold Medals at the Special Olympics World Games in Abu Dhabi, Dubai.

• Promoted inclusion and empowerment through sports mentorship.

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