Project Management Process Improvement

Michael Howard

Phone:804-***-**** Email: *********@*****.*** LinkedIn: www.linkedin.com/in/michhow

SUMMARY

Experienced process and project management professional with strong experience in implementing process improvements and process

optimization. Proven expertise in Six Sigma, project management, risk mitigation and cross-functional collaboration to drive teams

toward delivery of successful and controllable improvements. Recognized for streamlining workflows and enhancing operational

efficiency of departments while ensuring high-quality outcomes.

KEY SKILLS

• Leadership: Skilled in motivating direct and indirect reports to achieve organizational goals.

• Communication: Possess excellent stakeholder communication skills, utilizing active listening.

• Time Management: Refined planning skills that balance work, team support and ad-hoc responsibilities in an efficient manner.

• Adaptability: Resourceful and quick to identify opportunities for improvement and to act decisively in the face of ambiguity and

change.

• Self-Motivation: Proactively addresses what needs to be done and leads by example to facilitate others to complete challenging

tasks.

• Coaching and Mentoring: Skilled in the ability to successfully coach and mentor individuals or teams to achieve high performance

outcomes using Agile best practices.

• Software Knowledge/Proficiencies: Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft

Project, Microsoft Outlook, Slack, Visio, Zoom, TFS, Aha! Product Tools, Jira, Confluence, Miro, Google docs and workflows,

XML-based content management systems

• Product Operations & Strategy: Product Management, Process Improvement, Agile Methodologies, Operational Leadership,

Analytical Skills

• Process Improvement: Six Sigma certified with proven experience in overseeing Six Sigma department-wide implementations

EXPERIENCE

Monster Government Solutions (CareerBuilder + Monster Worldwide) Mar 2021 - Aug 2025

Senior Product Operations and Technical Project Manager Home-based in Virginia

Directed Product Operations by translating product requirements into actionable delivery plans for multiple teams, ensuring efficient

delivery of workforce management, hiring, and compliance solutions to State and Federal agencies.

• Managed cross-functional software development teams as a PMO Senior Technical Project Manager and served as Scrum

Master, applying agile methodologies and risk management practices to maintain project scope and quality.

• Optimized operational processes and coordinated with key stakeholders to enhance delivery efficiency and align project outcomes

with strategic objectives.

LexisNexis USA Oct 2018 - Oct 2020

Senior Director Operations and Product Owner Home-based in Virginia

Led product enhancements as Senior Director Operations and Product Owner, steering five engineering teams using Agile frameworks

(Scrum/Kanban) to advance a content management system, delivering 118 system improvements that supported 46 products.

• Achieved over 90% user acceptance rates while reducing test completion time by 45%, ensuring high-quality product delivery.

• Streamlined customer-facing content updates by consistently meeting a 90% timeliness target and maintaining stakeholder issue-resolution levels above 95%.

• Drove operational efficiency initiatives that reduced product delivery delays by 60% over a two-year period.

LexisNexis Canada Apr 2015 - Sep 2018

Senior Director of Editorial Operations Toronto Ontario

Directed five operations teams managing time-sensitive content processing and product delivery functions, overseeing a staff of 82 and an operations P&L ~ $6.7M.

• Collaborated on a $10M content integration project by coordinating cross-functional teams, meeting all service level requirements

while expanding the overall product portfolio.

• Delivered $2M in cost-saving efficiencies with implementation of an org-wide Six Sigma program and by optimizing third-party supplier collaborations and scaling team resources.

• Facilitated staff reorganizations to establish balanced onshore/offshore resources, thereby optimizing productivity and ensuring operational continuity.

LexisNexis USA Jul 2011 - Feb 2015

Director of Content Operations and Product Delivery Charlottesville, VA

Established product delivery operations strategy, guiding the team to consistently achieve high performance results.

• Re-engineered print operations processes and tools to implement best practice solutions and improve workflow efficiencies.

• Oversaw tactical management of 200 online and print product offerings, contributing to an annual revenue goal of $30M.

• Launched print-to-digital publishing by collaborating with stakeholders, contractors, and suppliers to bring more than 75 e-pubs to market.

• Developed succession and business recovery plans to ensure seamless change management and sustained operational continuity.

EDUCATION AND TRAINING

Radford University, 3 years

Studied, Journalism

Virginia Western Community College

Associate of Applied Science, Media Production Technology

CERTIFICATIONS:

• Leading SAFe

• Scrum Master Certification (CSM)

• Scrum Product Owner Certification (CSPO)

• Six Sigma White and Yellow Belt Certifications

• Agile Leadership for Organizations Certification (CAL-O)

• Project Management Profession Certification (PMP)

NOTABLE ACCOMPLISHMENTS

• Scrum Master and Project Manager-Effectively led development teams using scrum methodologies to deliver software solutions. Delivered 50 high value initiatives for clients over a 3-year period.

• Product Operations Manager-Initiated improvement initiatives that delivered efficiencies across multiple Product teams. Daily collaboration with Product Owners and Product Leads to improve overall effectiveness.

• Content Management System Product Owner-Working with development teams, I consistently delivered results exceeding targets and delivered iterative functional improvements to a modernize a proprietary Content Management System.

• Led User acceptance testing with results exceeding 90% whilst reducing test completion times by 45%

• Delivered $2M in cost-savings and improvements.

• Drove 60% reduction in product delivery delays over a 2-year period.

• As Senior Director I oversaw a multi-team effort to deliver a $10M content integration project, enhancing the Canadian legal product portfolio and leading to revenue growth.

• Project Manager-Delivered $150K savings/efficiencies on 15 Six Sigma projects in 2 years.

• People leader/manager of an operational staff of 60-82 employees and contractors.

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