Lead Dispatcher Patient Care
Resume:
Lara Schneider
Lead Dispatcher
** ****** ***** **, *******, US, 01776
*********@*****.***
Lead Dispatcher with over 16 years of experience in managing emergency and non-emergency communications, ensuring precise resource allocation and seamless operations. Expert in training and mentoring staff to enhance triage and dispatch procedures, fostering a supportive and efficient team environment. Demonstrates strong multitasking and critical thinking skills, consistently improving response times and operational effectiveness.
Employment history
Supervisor, Night
Nurse, Dec 2024 -
Present
Framingham, MA
Emergency Dispatcher,
Boeing Aerospace, Jan
2024 - Apr 2024
Mesa, AZ
Lead Dispatcher, AMR
Ambulance, Jul 2007 -
Oct 2023
Glendale, AZ
Education
Harvard University online,
May 2025 - Present
Currently studying certification courses in communication and healthcare Wellesley Community
College, Wellesley Hills, Sep
1989 - Mar 1991
Performing Arts
Studied performing arts
Driver's License
Oversee call management, ensuring swift nurse responses and accurate information verification.
Collaborate with nurse managers to reduce call wait times, enhancing patient satisfaction. Facilitate seamless communication between patients and nurses, fostering a supportive environment.
Demonstrated compassionate patient care, fostering trust and comfort among patients and their families.
Fostered a collaborative environment among nursing staff, enhancing team morale and ensuring compassionate patient interactions.
Managed emergency calls, dispatching fire and security teams efficiently Ensured adherence to protocols, providing clear pre-arrival instructions Monitored multiple radio channels, maintaining effective communication Enhanced response times through precise coordination and quick decision-making Managed emergency call screenings, ensuring precise address identification and care guidance.
Facilitated communication with facilities, optimizing unit use for mutual aid and non- emergency calls.
Operated radio channels during high volume, supporting fire operations with TAC channel management.
Coordinated staff breaks and shift changes, ensuring continuous channel coverage and team mentorship.
Trained employees on triage and dispatch, enhancing communication with police for emergency responses.
Implemented best practices for triage and dispatch, leading to noticeable gains in operational effectiveness and inter-agency collaboration. Coordinated with multiple agencies to streamline communication, fostering partnerships that improved resource sharing and operational efficiency. Mentored and trained new dispatchers, cultivating a supportive team environment that led to marked progress in team performance and morale. Education
Assabet Valley Regional
Technical School,
Marlborough, Sep 1984 - Jun
1989
Graduated from Commercial Painting & Decorating
Courses
FEMA-IS-800.c, Apr 2023 - Present
FEMA
FEMA-IS-700.b, Apr 2023 - Present
FEMA
FEMA-IS-200.b-ICS, Apr 2023 - Present
FEMA
FEMA-IS-100.c, Apr 2023 - Present
FEMA
Skills
Dispatch Coordination Emergency Response Team Leadership Staff Training Critical Thinking Decision Making Communication Microsoft Office QuickBooks Medical Terminology Customer Service Data Entry Operations Management Team Supervision Multi-tasking Call Center Emergency Management Resource Management Mentoring Techniques Crisis Management Real-time Communication
Hobbies
I love making wire wrapped jewelry and dreamcatchers. I also teach art classes References
Ken Diamond
John Walter
Ava Weiss
Rural Metro Fire Dept
***.*******@**************.***, 480-***-****
AMR Ambulance
*******@*****.***, 562-***-****
Nurse case manager
*********@*****.***, 623-***-****
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