Customer Service Front Desk
Resume:
Hanna Srour
East Stroudsburg, PA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Receptionist
Pinnacle Treatment Centers-Mount Pocono, PA
October 2024 to Present
Check patients in, facilitate communication between staff members, answer phone, schedule appointments, collect payment, communicate with finance team regarding patient insurance, verify patient Medicaid coverage, complete financial reports daily Dance Teacher/Choreographer
Just Dance Studio-Pen Argyl, PA
September 2024 to Present
Prepare and teach a dance lesson for specified age group Musical theatre, tap, and ballet
Supervise a classroom of children for one hour increments Store Team Member
Sheetz-Swiftwater, PA
January 2021 to January 2025
Customer service
Instacart Shopper
Instacart-Grove City, PA
August 2020 to January 2022
Shop and deliver grocery orders
Assistant Group Supervisor
YMCA-Grove City, PA
September 2020 to November 2020
Supervise and care for children age 3-5 years old full time Counselor
Seneca Hills Bible Camp-Polk, PA
March 2019 to August 2020
Supervise a group of children assigned Sunday afternoon and living in a cabin with them until Friday night and repeating every week; adventure training in rock climbing, ziplining, and low and high ropes courses. Reference Desk Assistant
University of Wisconsin-Whitewater-Whitewater, WI
September 2019 to May 2020
Customer service, research assistance, completing miscellaneous given tasks in a timely manner. Front Desk Worker
Andersen Library of University of Wisconsin-Whitewater-Whitewater, WI September 2019 to May 2020
Working at the circulation desk entailed customer service, answering the phone, checking books and equipment in and out for patrons, helping them with equipment, software problems and using the computers in the library, and anything else they may need. We also were responsible for cleaning the library and putting books and equipment where they belong after being checked back in. Sales Associate
Dressbarn-Grove City, PA
April 2018 to May 2019
Working cash register, taking care of clothes, maintaining store appearance, customer service, problem solving, working well under pressure.
Education
Theatre with a directing concentration and a minor in dance (Bachelor's) East Stroudsburg University of Pennsylvania-East Stroudsburg, PA August 2021 to May 2024
Dance (Summer intensive)
American Dance Festival-Durham, NC
June 2022 to July 2022
Theatre with minor in dance (Bachelor's)
University of Wisconsin-Whitewater-Whitewater, WI
September 2018 to May 2020
Grove City Area High School-Grove City, PA
September 2014 to June 2018
Skills
• Library Services
• Sewing
• Animal care
• Typing
• Leadership
• Climbing
• Cataloging
• Office management
• Childcare
• Ballet
• Help Desk
• Time management
• Communication skills
• Accounts payable
• Computer skills
• Microsoft Office
• Tutoring
• Office experience
• Microsoft Outlook
• Pastry experience
• Dancing
• Sales
• Google Docs
• Phone etiquette
• Debits & credits
• Microsoft Word
• Microsoft Excel
• Windows
• Data entry
• Customer service
• English
• Adobe Acrobat
• Accounts receivable
• Organizational skills
• Front Desk (2 years)
• Microsoft Powerpoint
• Animal handling
Certifications and Licenses
CPR Certification
Driver's License
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