Customer Service District Manager

Ashley Garrett

Results-focused management professional with over 10 years of experience managing successful and profitable stores. Talent for forging strong relationships with Senior Management, peers and new team members. Recognized for outstanding team leadership and superb business acumen. Proven communication, interpersonal, leadership and problem solving skills. Excel in challenging and deadline-driven environments. 235 Charles St. Pittsbugh, PA 15210 412-***-**** ***********@*****.*** WORK EXPERIENCE

Ace Cash Express — Center Manager

Lowe's Home Improvement — Customer Service Representative PNC Bank — Module Processor

06/2009 to Present, Pittsburgh, PA

* Educate and suggest products and services provided at Ace and explain the bene ts and features of each product and service.

* Heighten our customers overall experiences by providing excellent customer service and providing them with exceptional professionalism, integrity and complete transparency.

* Complete and oversee all operational tasks for store to include; following all cash handling policies and procedures, handling customer information with complete con dentiality, maintaining well-organized record keeping, as well as following and adhering to all Safety and Security policies and procedures.

* Monitor and assist stores Sales Associate staff to ensure completion and accuracy of daily tasks, as well as ensure they're promoting excellent customer service experiences.

* Assist District Manager as a Lead in the eld by exemplifying Company Key Principles and leading by example.

* Support District Manager in Training New Associates an well as mentoring both new and tenure associates.

* Surpass and maintain all monthly Product Sales goals set for store and collaborate with Sales Associate team, peers and District Manager on implementing best practices and ideas. 04/2008 to 03/2009, Homestead, PA

* Demonstrated excellent customer service by welcoming guests, actively listening to customer concerns, answering their questions and assisting them in locating items.

* Provided customer advice and recommended the best products and services to match their needs.

* Operated cash registers and accepted payments for customer purchases, while ensuring accuracy of price and quantity.

* Processed refunds and exchanges, resolving customer complaints.

* Maintained a clean and orderly work space.

10/2007 to 03/2008, Pittsburgh, PA

* Processed checks deposited overnight for major accounts. Mellon Bank — Module Processor II

EDUCATION

Carrick High School — Highschool Diploma

* Ensured Accuracy of all numerical and check data during data entry processing. 02/2003 to 12/2006, Pittsburgh, PA

* Processed expedited Passports upon customer request.

* Compiled, veri ed accuracy and sorted information to prepare Passports for customers.

* Reviewed data for de ciencies or errors and corrected promptly to ensure passport process was expeditious. 2000 to 2004

General Education

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