Customer Service Data Entry

KYLA CHASE-WEBB

CONTACT

443-***-****

***********@*****.***

Baltimore, Maryland 21215

PROFILE

With over 5 years of administrative experience and one year in an accounting department, I possess a comprehensive understanding of various operational systems, including Opera, ColleagueAdvantage, Reverses, Relais, OCLC WorldShare, Marina and Workflow, Excel, Windows and Microsoft. My background in customer service has equipped me with strong interpersonal skills and the ability to adapt to changing environments. I am a problem solver who learns quickly and thrives in dynamic settings. Additionally, I have proficient organizational abilities that enable me to manage multiple priorities effectively.

I am enthusiastic about the possibility of utilizing my existing skills and knowledge to become a valuable asset to your team. I look forward to the opportunity to contribute positively to your organization. SKILLS

DIVERSITY

MULTI-TASKING

DATA ENTRY

RELIABILITY

CUSTOMER SERVICE

ORGANIZATIONAL

TEAM LEADER (INDEPENDENT WORKER)

SELF MOTIVATED

COMMUNICATION

EXPERIENCE

OFFICE SUPPORT SPECIALIST II, Enoch Pratt Library

February 2022 - Present

Responsible for office assistant duties. Greet all library guests. Operate the postal machine and ensure proper inventory. Scan needed paperwork. Dress up the books with appropriate covers as assigned. Manage multiple tasks simultaneously. Sort, search, route, pack/unpack books, and mail. Data entry and work with a team to increase productivity. Maintain a clean and safe office space. Night Auditor / SALES AND ACCOUNTS ADMINISTRATOR, Hyatt Place August 2021 – Present

Assisted, supervised and trained new employees. Prepared year-end tax documents. Generated monthly financial statements for management review before emailing them to partners. Maintained a high level of confidentiality of sensitive hotel and customer information. Performed bookkeeping duties while assisting the general and front desk manager. Updated customer accounts as needed. Take customer payments. Worked from home. Track and accept company checks written to the hotel. Night Audit. General cashier duties at the hotel bar. Provide excellent customer service to ensure guests have desired hotel experience. ORDER FULFILLMENT, Home Depot

May 2018 – June 2021

Packaged orders as listed. Proficiently operated forklift and tray jack when needed. Verify incoming products, part numbers, and quantities against receiving documentation. Followed all company policies for shipping and receiving mail. Maintain cleanliness and safety standards in the warehouse. Work with staff members to ensure center goals are met Monitored and tracked inventory as needed. Scanned and assisted loading the delivery trucks. Maintained scheduled task speed to avoid idling.

SKILLS

● Diversity

● multi-tasking

● Data Entry

● reliability

● customer service

● organizational

● team leader (Independent worker)

● self motivated

● communication

EDUCATION

OSHA 10 & NCCER CORE SAFETY

2023

Equality Equation

FORKLIFT CERTIFIED

2018

STAND/ SIT – Home Depot

HIGH SCHOOL DIPLOMA

Fairmount Heights High School

Some College

Prince George’s Community Community (May

2019)

Regent University

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