Operations Manager Inventory Control

SAMANTHA L. CUDDINGTON

** ****** *****, *********, ** 27569-9152

Phone: 919-***-**** Email: ********.*.**********@*****.*** OBJECTIVE

Enthusiastic, team-oriented operations manager seeking leadership opportunities to use my experience and initiative to anticipate challenges, promote team growth, exceed performance expectations, and meet tight deadlines. Professionally centered with a strong work ethic and complex problem-solving skills. Leadership style based on building successful relationships with all stakeholders, making process improvements, and facilitating positive staff development.

EDUCATION & SKILLS

Wayne Community College (Goldsboro Campus), A.A.S, Business, 05/13 Wayne Community College (Goldsboro Campus), A.A.S, Business Administration/Operations Mgmt., 05/13

● Business administration and management principles involved in strategic planning, resource allocation, HR modeling, leadership technique, production methods, and coordination of people and resources.

● Personalized customer service principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

● Human Resources principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. EXPERIENCE

Alliance One International, Inventory Control Specialist, Farmville, NC 04/23-05/24 Develop and implement inventory control strategies to optimize levels and minimize stockouts or excess inventory. Monitor inventory levels and track inventory movement to identify potential discrepancies, variances, or issues. Collaborated with cross-functional teams (sales, operations, finance, & logistics) to forecast inventory needs and establish inventory targets. Coordinated with suppliers and vendors to ensure timely delivery of materials, goods, and other products to meet production and customer demand. Negotiated with suppliers to obtain competitive pricing, favorable contract terms, and favorable payment terms. Established and maintained strong work relationships with suppliers, vendors, and other external partners to ensure a reliable and efficient supply chain. Conducted regular audits and inspections to assess the accuracy and integrity of inventory records and identified opportunities for improvement. Analyzed inventory data and generated reports to provide insights and recommendations to management on inventory control strategies and purchasing decisions. Continuously evaluated and improved the purchasing process and procedures to streamline operations, reduce cost, and increase efficiency. WD Wright of North Carolina, Interim Operations Manager, Office Admin, Durham, NC 06/22-01/23 Maintain accountability for all staff. Developed, implemented, and maintained inventory control policies and procedures. Maintained inventory in office, warehouse, and in the field to ensure organizational effectiveness, efficiency, and accountability. Ordered and tracked all inventory on hand; monitored inventory via ROADS material masters and Microsoft Excel; anticipated inventory needs when ordering inventory. Completed physical inventory counts weekly and monthly for equipment and supplies on hand at office, audited and corrected discrepancies in inventory numbers. Responsible for hiring, terminating, coaching, disciplinary actions, conducted training of personnel on proper inventory and policies for all new hires and refresher training for current employees. Was responsible for performing data analytics and generating insights as per business requirements. Assist with developing and implementing recruiting strategies, candidate screenings, onboarding, and coordination; analyze and monitor internal processes. Ensure policy and procedures are implemented and followed; prepare operational reports and payroll; manage staff performances, conduct weekly supervisor meetings; complete flagger rankings with field supervisors; complete PIR’s; maintain budget and spending control of the operation. Maintain clear communication with management, supervisors, and field staff of changes and expectations. Mako Medical Laboratories, Billing Error Processing Manager & Client Services Liaison, Raleigh, NC 10/18 - 5/22 Provided excellent customer service and ensuring staff does the same; created policies and procedures for client-services department and employee professional development; provided client conflict resolution services; maintained and updated customer information; maintained confidentiality of patient and proprietary information; established stakeholder relationships; consulted with Patient Success Representative to clarify missing or inadequate record information and assist with appropriate diagnostic, procedure codes, and proper billing; processed payments and adjusted customer accounts to maintain current and accurate system data; complied with Revenue Cycle policies and procedures; coordinated with inventory managers and logistics managers to plan deliveries and pickup needs around production schedules; accountable for prompt account management, and for documenting strict chain of custody for all samples; effectively communicated with senior management, dispatch, customers, other drivers, and lab technicians to ensure workflow was streamlined and uninterrupted; maintained vehicle records; reported route or stop changes to management; effective liaison between customers and internal departments; submitted completed orders quickly to maximize delivery efficiency, collected customer feedback and made process changes to exceed customer satisfaction. Banana Republic, Factory Store Manager, Smithfield, NC 01/18 - 10/18 Supported GM in managing all aspects of the store’s business; processed daily paperwork, balanced register drawers, and prepared daily deposits; managed inventory tracking and physical inventory counts to minimize loss through Oracle NetSuite; oversaw inventory management through cycle counts, spot checking, and physical inventory audits, compared audits to POS system to ensure inventory effectiveness, accurate receiving and shipping records, insights into sales trends, performance measurement with KPIs, use data such as historical sales results and available inventory to project future sales, and growth; product development and staffing, including training for brand ambassadors; executing store strategy; achieving key business goals and delivering an exceptional store experience; trained staff on driving sales to fullest potential through continued development on key performance indicators, product knowledge, customer service standards, operational requirements, and visual presentation; oversaw visual merchandising, loss prevention, cash handling, inventory control, and safety and security of people and assets while adhering to applicable federal state, and local laws. ASIG/Menzies Aviation, Operations Manager/General Manager, Morrisville, NC 05/16 - 01/18 Reviewed financial statements and sales activity reports to measure productivity and identify need for cost reduction or program improvement; directed and coordinated training, monthly safety meetings, and weekly staff meetings; directed administrative activities; prepared staff work schedules and assigned specific duties; ensure all policies and procedures are being followed, and implement new policies; build business relationships with current and potential clients, attend all meetings with current customers; maintain accountability for all vehicles, equipment, and supplies; maintain clear communication to all employees and customers. Monitored FOMS, FMS, and SAP (Fuel Oil Management System, Fuel Management System, and System Analysis Program); maintain fuel inventory logs for fuel storage at fuel farm, reconcile fuel logs daily, compare reconciled logs to book inventory; ensure invoices are created and billed properly to clients; create and maintain material masters; send material master reports to regional manager weekly, maintain compliance and accountability through audits for each airline contract, FAA, state, RDU Fuel Farm, and company standards.

NC Correctional Institution for Women, Corrections Officer III, Raleigh, NC 01/15 - 05/16 Maintained order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and law; conducted periodic inmate counts; maintained knowledge of, comply with, and enforced all institutional policies, rules, procedures, and regulations; responded to site-based emergencies; supervised and directed the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates; maintained inmate housing records. Calvin Klein Apparel Group, Assistant Manager, Smithfield, NC 06/14 - 06/15 Processed daily paperwork, balanced register drawers, and prepared daily deposits; managed inventory tracking and physical inventory counts to minimize shrinkage. Provided appropriate levels of customer service; directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers; monitored sales activities to ensure that customers receive satisfactory service and quality goods; inventoried stock and reorder when inventory dropped to a specified level; completed cycle count and store resets; maintained store POS system, maintain BI KPI reports and trackers, adjust store strategy and staffing based on KPI scorecard, SMARTER (Specific, Measurable, Attainable, Relevant, Time-bound, Evaluate, Reevaluate) for current and previous years, instructed staff on how to handle difficult and complicated sales. NC National Guard, Site Manager, Morrisville, NC 02/14 - 06/16 Created or implemented security standards, policies, and procedures; ensured all employees maintained required site certifications and scheduled training in advance to prevent lapse in certifications; identified, investigated, or resolved security breaches; responded to site-based emergencies; monitored and ensured a sound, ethical environment.

PROFESSIONAL REFERENCES

Barbara David, Alliance One International, Farmville, 252-***-****, former supervisor Xavier Miller, WD Wright of North Carolina-Garner, 704-***-****, manager Jonathan Kearney, Menzies Aviation, 252-***-****, former supervisor Amy Nugent, Mako Medical/NCCIW, 919-***-****, business management reference Frank Whiteaker (MSG, SR OPS NCO), NC National Guard, 919-***-**** ext. 16287, former supervisor Ken Dennis, Universal Security/ABM, Budd Group, 910-***-****, former supervisor ADDITIONAL SKILLS

• Critical Thinking

• Strategic Decision-Making

• Risk Management

• Employee Engagement

• Regulatory Compliance

• Safety Compliance

• Customer Relations

• Inventory Monitoring and Management

• Damage Identification and Reporting

• Workflow Planning

• Clear Communication

• Conflict Resolution

• Problem Solving

• Data Documentation

• Records Management

• Organization and Prioritization

• Time Management

• Microsoft Office

• Materials Handling

• RFID Tracking

• Database Maintenance

• Storage Management

• SAP

• Loss Prevention Strategies

• Problem Investigations

• Data Input Software

• Cost Estimation and Management

• Data Integration

• Third-Party Collaboration

• Manage Storage Operations

• Routing Determination

• Monthly Audits

• Computerized Time Management Systems

• Accounts Payable and Accounts Receivable

• Quarterly Reviews

• Invoicing Audits

• Quality Assurance and Control

• Storage and Supply Management

• Document Verification

• Inventory and Supply Control

• Audit Support

• Organizational Systems

• Storage Procedures

• Report Preparation

• Materials Requisition

• Document Accuracy

• Cost Control

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