Customer Service

JENNIFER MILLICAN

850-***-**** • *********@****.*** • Rome, GA 30165

PROFESSIONAL SUMMARY

Stay-at-home mom eager to get back into the workforce. Seeking a role in which I can utilize my organizational, customer service, computer literacy and leadership skills. I have a proven track record of successfully managing a household. I am dependable, detail oriented, hard working, learn quickly and ready to contribute to the success of this company.

WORK HISTORY

1999-2000 Human Resources / Hilton @ Sandestin Beach & Golf Resort / Destin, FL

•Recruitment and Staffing

•Maintained Personnel Records, Processed HR Paperwork and Updated HR Database

•Managed Payroll & Benefits

•Organized Orientations

•Maintained Positive Employee Relations

2000-2005 Front Desk / ResortQuest / Seagrove Beach, FL

•Greet and assist guests with check-in, check-out, and reservation processes.

•Answer phones, respond to emails, and handle guest inquiries promptly.

•Process payments, issue receipts, and maintain accurate financial records.

•Coordinate with housekeeping and maintenance to ensure units are ready.

•Handle complaints or concerns with professionalism and problem-solving skills.

•Maintain reservation systems and update booking calendars.

•Collect deposits and ensure compliance with property policies.

•Assist with special requests, concierge services, and guest experiences.

2005-2006 Front Desk / Dune Allen Realty / Santa Rosa Beach, FL

•Same As Above

2007-2009 Server / Buffalo’s / Jefferson’s / Applebees / Rome, GA

•Greet guests and provide friendly, attentive service throughout their dining experience.

•Present menus, explain daily specials, and answer questions.

•Take food and drink orders accurately and enter them into the POS system.

•Serve meals and beverages in a timely and professional manner.

•Ensure tables are clean, properly set, and well-maintained for new guests.

•Handle guest concerns or complaints with professionalism.

•Process payments, issue receipts, and manage cash/credit transactions.

•Collaborate with kitchen and bar staff to ensure accurate and efficient order delivery.

•Follow health, safety, and sanitation standards at all times.

2009-2010 Receptionist / Certified Collision / Rome, GA

•Greet customers, answer phones, and schedule repair appointments.

•Prepare and process repair orders, estimates, and insurance paperwork.

•Communicate repair status updates to customers in a timely manner.

•Handle payments, issue receipts, and balance daily cash/credit transactions.

•Assist with filing, data entry, and maintaining organized office records.

•Support insurance claims by submitting documentation and following up with adjusters.

2010-2017 Live-In Caregiver for my Parents / Rome, GA

•Cooked their meals, fed them and bathed them.

•Cleaned house, laundry, dishes and yard work.

•Took them to appointments.

•Gave medications and checked vitals.

•Handled Finances: paid bills, ordered medical supplies/groceries, payroll and taxes.

EDUCATION

Rome, GA. Networking Specialist

Georgia Northwestern Technical College

Niceville, FL Customer Service

Okaloosa Walton Community College

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