Advanced Administrative Specialist

Michelle Richard

Mechanicsburg, PA *****

717-***-**** ***********@*****.***

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CAREER OBJECTIVE

To utilize my advanced customer service and knowledge in the healthcare/administrative field to deliver exceptional service within a company and succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem- solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

SKILLS

Customer Service- 10+ Years (2 years

remote)

Data Entry

Medicare terminology familiarity (ICD-10,

CPTs)

Federal and government compliance

trained HIPPA

AS400/Panorama/Genesys/EPIC/Accurant

/SAP

Procurement

Reliability and punctuality Housekeeping standards Problem-solving skills Phone and email etiquette

Administrative skills Switchboard operation

Organizational skills Verbal and written communication Conflict resolution

WORK HISTORY

HOSPITALITY TEAM MEMBER 06/2025 to Current

Motel 6 Hotel - Carlisle, PA

Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.

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Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.

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Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.

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Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.

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• Collaborated with housekeeping team to ensure room readiness and swift turnover. CORRESPONDENCE PROCESSOR 04/2025 to 06/2025

Insight Global LLC - Remote

• Increased productivity by effectively managing workload and prioritizing tasks.

• Maintained accurate records and ensured timely completion of all necessary paperwork.

• Enhanced team collaboration, sharing best practices for efficient processing techniques. Provided outstanding customer service by promptly addressing inquiries and resolving issues.

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Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.

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Enhanced accuracy in document processing by implementing rigorous quality control checks.

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• Made sure that products were produced on time and are of good quality.

• Examined incoming materials and compared to documentation for accuracy and quality.

• Supported team members in their tasks, contributing to overall team success. WAREHOUSE ASSOCIATE 08/2024 to 11/2024

UPS - Sorting Hub Carlisle, PA - Carlisle, PA

Unload boxes, tires, packages from tractor trailers and put on conveyors for sorting and shipping.

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REVENUE RECOVERY COLLECTION SPECIALIST 04/2023 to 09/2023 Optum Insights – Partner of United Health Group - Remote Reviewed claims that did not correctly process due to incorrect data input, adjustments, improper coding

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• Corrected information or updated information to correct problems according to the policy

• Verified claims information and researched reasons for denial of payment

• Used Epic billing system

• Negotiated to collect balance in full.

CUSTOMER SERVICE REPRESENTATIVE 02/2021 to 01/2023 The Loomis Company - Remote

• Professionally answered inbound calls from providers and/or members

• Verified claims were processed accordingly per Medicare guidelines

• Accurately escalated complex cases to appropriate departments in leadership

• Diligently researched benefits/eligibility for commercial insurance members PERSONAL HOME CARE AIDE 10/2016 to 08/2018

Medstaffers – Carlisle PA - Carlisle, PA

• Carefully assisted patients with mobility, toileting, bathing and personal hygiene Supported personal needs by handling household services, meal preparation and transportation

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• Tracked conditions and behaviors, updated records and daily logs for caregivers. CERTIFIED COLLECTION REP 02/2009 to 10/2016

Bureau of Account Management – Camp Hill PA - Camp Hill, PA

• Handled accounts in collection by complying to local, state and federal HIPPA regulations

• Swiftly reviewed documents for entry accuracy and proper coding

• Provided solutions regarding financial hardships and resolution of accounts. Process credit and debit card transactions, ACH payment and set monthly recurring payments.

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EDUCATION

Cumberland Valley High School - Mechanicsburg, Pennsylvania Diploma 06/1994

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