Data Entry Customer Service

Palaca Knight

** ********** ***** • Covington, GA 30014

678-***-**** • ************@*****.***

Objective

Motivated professional with extensive experience in customer service, compliance, and student support, seeking to leverage strong interviewing, evaluation, and documentation skills in an Admissions Representative role. Skilled at guiding individuals through enrollment processes, building relationships, and ensuring regulatory compliance while providing a supportive, student-focused experience.

Core Competencies

Student Admissions & Enrollment Support

High-Volume Inbound/Outbound Communication

Compliance with Federal & State Regulations

Interviewing & Needs Assessment

CRM & Call Center Software (Salesforce, Avaya, Cisco, Dialpad, 8x8)

Documentation & Data Entry Accuracy

Customer Relationship Management

Team Collaboration & Training

Professional Experience

Disaster Recovery Specialist

U.S. Small Business Administration – Remote • 2020 – Present

Guided applicants through SBA disaster loan programs by explaining requirements, eligibility, and documentation processes—similar to admissions counseling.

Managed high-volume inbound/outbound calls, emails, and case files, ensuring accuracy and regulatory compliance.

Evaluated applicant needs and provided solutions, referring cases to finance or specialized departments as appropriate.

Customer Advocate

Mercedes-Benz USA – Atlanta, GA • 2018 – 2019

Conducted needs-based interviews with customers, tailoring solutions and building trust through effective communication.

Resolved escalated inquiries by researching, documenting, and ensuring compliance with company policies and standards.

Balanced efficiency with personalized service, improving customer satisfaction scores.

Medical Billing Specialist (Supervisor/“Super Biller”)

Georgia Regional Hospital – Decatur, GA

Supervised billers, assigned workloads, and trained staff on coding and compliance best practices.

Accurately reviewed and submitted claims using ICD-9/CPT coding, ensuring compliance with federal/state billing standards.

Researched and resolved discrepancies, mirroring attention to compliance in admissions paperwork.

Data Entry Clerk Supervisor

USPS / ProLogistix Staffing – Atlanta, GA

Supervised a high-volume seasonal data entry team, ensuring accurate processing and compliance with USPS policies.

Trained staff on proper documentation procedures and quality standards.

Produced productivity reports and monitored key performance indicators.

Education

High School Diploma – Covington, GA

(Associates degree coursework in progress – Business Administration)

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