Sales Manager After

Rajesh Poovathumkadavil Karunakaran

Freelance Writer Affiliate Marketer Service Industry Expert

Mobile: +971-**-******* Email: ******.********@*****.*** LinkedIn: LinkedIn.com/rajeshpkadavil

Professional Summary

Dynamic and results-oriented professional with over 25 years of experience in the service industry and 3+ years in freelance writing and affiliate marketing. Proven expertise in customer relations, service management, and revenue growth. Adept at leveraging technical advisory, problem-solving, and leadership skills to deliver exceptional results. Passionate about content creation and digital marketing, with a track record of success on platforms like Medium.com and in promoting products through ClickBank and JVZoo.

Core Competencies

Affiliate Marketing Strategies

SEO and Content Writing

Customer Relations and Engagement

Problem Solving and Technical Advisory

Service Management and Retention

Team Leadership and Development

Revenue Growth Initiatives

CRM and Inventory Management

Oracle ERP and MS Office Proficiency

Professional Experience

Freelance Writer & Affiliate Marketer

December 2020 – Present

Created and managed engaging content on Medium.com, focusing on articles that drive traffic and engagement.

Promoted digital products on platforms like ClickBank and JVZoo, achieving measurable growth in affiliate sales.

Leveraged SEO techniques to enhance content visibility and search engine rankings.

Developed and maintained an active online presence through LinkedIn and other social platforms to boost product outreach.

Service Reception Manager Senior Service Advisor Juma Al Majid Est. (KIA & Hyundai Motors), UAE

November 1998 – June 2015

Managed customer engagement, addressing service/repair issues and ensuring optimal customer satisfaction.

Planned and prioritized job orders based on customer needs and business objectives.

Coached and motivated service team members to achieve targeted goals, enhancing overall team performance.

Coordinated after-sales follow-ups and maximized annual maintenance contract renewals.

Prepared warranty claims and liaised with the warranty department to ensure smooth processing.

Conducted KPI monitoring and implemented incentive programs to boost team productivity.

Collaborated with procurement and inventory teams to ensure timely availability of parts and equipment.

Workshop Manager

Al Kayed Workshop (Mercedes-Benz Authorized Service), Dubai February 1991 – May 1998

Supervised and managed service technicians and repair operations, ensuring high-quality service delivery.

Oversaw day-to-day workshop operations, including inventory management and training programs.

Conducted visual inspections, road tests, and vehicle history reviews to provide accurate repair assessments.

Ensured compliance with quality standards through rigorous inspection of repaired vehicles. Service Advisor

Al Habtoor Motors (Mitsubishi Motors Dealer), UAE

March 1989 – September 1990

Conducted quality inspections of repaired vehicles and managed training programs for service staff.

Addressed customer concerns and provided technical advice to ensure service excellence.

Supported inventory control and CRM operations for streamlined workshop activities. Education

Bachelor of Arts (Economics) – University of Kerala, India (1983)

Diploma in Automobile Engineering – Board of Technical Education, Kerala (1985) Technical Skills:

Oracle ERP, MS Office Suite (Word, Excel)

Automotive and Financial Software Systems

Internet Research and Web Operations

Languages

English, Arabic, Hindi, Malayalam

Personal Details:

Nationality: Indian

Visa Status: Spouse Visa

Driving License: Valid UAE License

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