Customer Service / Tourism & Hospitality

SIERRA FORBES

Hospitality and Tourism Management Graduate

1-876-***-**** **************@*****.***

WORK EXPERIENCE

REFERENCES

Henderson’s Book Store July 2023

Customer Service Representative

Helped customers find books and made personalized recommendations Assisted with inventory and received new book shipments Restocked shelves and maintained a clean, organized store Gordon’s Valu Plus Jul - Aug 2024

Customer Service Representative

Assisted customers with locating products and answering inquiries Supported promotional activities and in-store announcements Helped maintain store cleanliness and organized displays HOBBIES & INTERESTS

Available upon request

EXTRACURRICULAR ACTIVITIES

Travel & Blog

Reading

Writing

CAREER OBJECTIVE

Enthusiastic Tourism graduate with a passion for creating memorable guest experiences. Looking to join a dynamic hospitality team where I can apply strong communication and interpersonal skills to ensure customer satisfaction and service excellence.

Montego Bay

Community College

Asc. Hospitality and Tourism Management

Sep. 2023 – Nov. 2025

EDUCATION &

CERTIFICATIONS

SKILLS

Team-oriented

Excellent Communication

Adaptability

Address: Ocean Ridge Estate, Montego Bay, St. James, JM. A few courses completed:

Foreign Language ( Spanish)

Communication & Interpersonal Skills

Marketing Management

Customer Service

Tour Operations

Food & Beverage Cost Control

Maintained a GPA of 2.90 - 3.5

Certified in

First Aid and Adult Cardiopulmonary

Resuscitation

Team Jamaica Programme

AHLA: Certified Guest Professional

Montego Bay High School

Sep. 2018 - Jul 2023

High School Diploma

Caribbean Examinations Council ( 9 passed

subjects)

including:

English A II

Mathematics II

Kiwanis International

Run/Walk Breast

Cancer Awareness

Secrets Resort & Spa Jun-Jul 2025

Hospitality Intern

Completed a 6-week rotational internship covering Front Desk, Environmental Health & Safety (EHS), and Social Media. Front Desk: Assisted guests with check-in/check-out, answered inquiries, and handled reservations.

EHS: Supported safety inspections, ensured compliance with health protocols, and assisted with hazard reporting.

Social Media: Created engaging posts, monitored online interactions, and assisted in content planning to enhance brand presence.

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