Collections Specialist

Jonell R. Raymundo

*** *.***** ******, ***** Pateros Metro Manila 096********

**************@*****.*** / ******************@*****.***

CAREER OBJECTIVE

To make use of my interpersonal skills and to achieve goals of a company that focuses on customer satisfaction and customer service.

CAREER SUMMARY

Extensive experience in Banking collection, Insurance Claims, Financial services, and customer care management across banking, telecommunication Services, document controlling. Personable with excellent problem-solving skills, and strengths in areas of credit & collection, credit analyst & Administrative services. Proven ability to drive business growth and improve workflow efficiencies while maintaining the highest standards in customer service and adherence to the regulatory guidelines, Verbal and written presentations, collection and database system proficiency. Highly motivated, Passion, very strong team worker. 26 years in total working experience.

EMPLOYMENT HISTORY

PROFESSIONAL EXPERIENCES

Customer Care

Movate Philippines Inc.( Fiserv)

Fintech

BGC Taguig

May 2024-November 2024

Role: Assist clients with their Digital/Actual Gift cards information and issues. Resolving issue with their balances available with their Gift cards. Providing accurate information about the location needed per gift card stores. Provides customer satisfaction each call assisted.

Operations Analyst (Paralegal)

HEXAWARE TECHNOLOGIES Ltd. Taguig City Fort Bonifacio Global (Philplans Corporate Center) March 2022 – October 2023

Role: Assist clients I resolving the improvement of their credit score, was able to provide accurate information through process, documentation, strategies and payment plans, exceed target required mandatory each month with meeting the required metrics such as Attendance reliability, CSAT and QA’s.

Back Office Clerk (SORTING) Financial

UBIQUITY GLOBAL SOLUTION (UGS) August 2,2021 – November 11,2021

BGC Taguig

Role: Sorting Fraud and Non-Fraud disputes for Aspiration Accounts

Customer Service

C3 (Everise) HUMANA NOV 2019 – FEB 2020

BGC Taguig

Role: Assisting US Clients via phone, taking orders for medicine, tracking orders, prescription inquiry, order disputes.

Occupational Health Coordinator (OUTBOUND/INBOUND

Alere Abbott Inc. JUN 2019 – NOV 2019

BGC Taguig

Role: Calling Different Clinics in US for medical exam results, sending fax and emails to respective clinics. Responsible for coordination/completion of occupational health services and communication with clients/clinics. following up on the events from reports via phone, fax or email inquiries, also communicate directly with the client if there is an inquiry or escalation to address.

PAYROLL ASSOCIATE /Customer Service

ADP PHILIPPINES Inc. DEC 2017 - OCT 2018

Glorieta 2 Ayala Makati

Role: Process payroll US clients via phone, Fixing clients issues on their payroll system,

Assisting clients how to use the Payroll System, Meeting the clients expected good service,

Sending reports to client request, encoding client information for their New Employees, calculating

Taxes if needed by the client.

CREDIT & COLLECTIONS OFFICER

COMMERCIAL BANK OF DUBAI, JUL 2015 – MAY 2017

DUBAI UAE

Role: Collecting Credit Card and Loan Payment via phone (1-60 DPD’s) including pre-emptive buckets, Arranging and offering settlement agreement for their liabilities, billing inquiry, updating information, Skip tracing, field visiting, Assisting walk-in Customers.

and filing cases.

CREDIT & COLLECTIONS OFFICER

UNITED BANK LIMITED INTERNATIONAL LLC. JAN 2014 – JUN 2015

DUBAI UAE

Role: Collecting Card and Loan Payment via phone (RECOVERY and WRITE-OFF Accounts, Arranging and offering settlement agreement for their liabilities, explaining credit card statements and Loan statement, updating information, Skip tracing, field visiting, coordinating with Local Agencies across countries, Processing payment by using Sundry Accounts and transferring payments to collections accounts and filing cases.

CUSTOMER SERVICE (Billing & Collections Cum Tech Support)

TRANSCOM WORLDWIDE (COMCAST) JUL 2012 - AUG 2013

Ugong Pasig, Tiendesitas

Role: Assisting US clients via phone for their payment on due amount from 1-60 DPD’s, processing payment on real-time payment, processing PDC payment with binding arrangement, billing explanation including bill disputes and fixing network and signal malfunction.

Head of Credit Collection (FIELD & IN-HOUSE COLLECTIONS)

BILKISH Associates PHILIPPINES, JAN 2012 to MAY 2012

COLLECTION AGENCY INTERNATIONAL

Magallanes, Makati City

Role: Handling 36 Credit Investigators with 4 C.I Coordinator for Bank Collection in QATAR, BAHRAIN, UAE & KUWAIT. Updating the CI Allocations with the corresponding actual visits done, monitoring the base file given by different respective banks in GCC, preparing the Daily, weekly and monthly MIS, Giving Orientation/Seminar on CI Dept. about the Spiels, Data-Information Gathering, Initial Negotiation, Strategies on being effective Credit Investigator and Orient about the Company itself and Policies.

Debt Collector/ Billing Support

BILKISH Associates L.L.C DUBAI, (SEPT 2010 to JAN 2012)

DUBAI UAE

Role: Collecting credit card and loan payments via phone, negotiating settlement agreement, filing cases against liabilities, assisting walk-in customer for their payments and educate customer about the policy and collection process.

PHONE BANKIER

FIRST GULF BANK (MAY 2008 – JUN 2009)

DUBAI UAE

Role: Process insurance claims for cards and loans, update employment and credit cards status, identifying delinquent credit cards and immediately blocking the cards, Doing investigation on fraud accounts.

PHONE BANKER (Credit Analyst)

ABN-AMRO BANK (MAR 2006 – MAY 2008)

Role: Calculating DBR for Newly customer applying for Credit Card and Personal loans, process insurance claims for customer lost their job involuntary.

Customer Service / Outbound Sale

E Pacific GLOBAL CONTACT CENTER INC. (OCT 2002 - FEB 2005)

Ortigas Pasig

Role: Calling US customer and offering a Phone Cards via phone using an account number, receiving calls for customer wanted to reload their phone cards, part of the WINBACK Team, Retention.

Other Supported Employments Experience:

Collection / Secretary

SGV &Co. 2000 - 2002

Ayala Makati

Warehouse Coordinator (LOGISTIC)

MEGATRANS TRUCKING INC. (Distributor of Colgate-Palmolive Philippines) 1999 - 2000

Pasig Bagong Ilog

Manufacturing Staff cum Machine Operator

OTHER SPECIAL SKILLS

• Computer proficiency in MS Office products (Word, Outlook and Excel) Internet research skill desired.

• Can operate fax machines and photocopiers and other office Equipment.

• Operated machineries for production of medicines.

EDUCATIONAL BACKGROUND

Bachelor of Commercial Science Major in Management

Jose Rizal University – Mandaluyong City, Philippines COLLEGE(Incomplete) 4th YEAR

LETRAN College Manila – 1996-1997 Intramuros Manila

Far Eastern University – 1994- 1996 Legarda Manila

ORGANIZATION

FEU Men’s Volleyball Team 1994-96

LETRAN Men’s Volleyball Team 1996-97

JRU Men’s Volleyball Team 1999- 2000

PERSONAL INFORMATION

Date of Birth: May 7, 1976

Nationality: Filipino

Education Attainment: Undergraduate 4th Year College

Status: Married but Separated

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