Customer Service Security Officer
Resume:
Candice England
Metairie, LA *****
***********************@***********.***
Professional Summary
Versatile customer service and custodial professional with 15 years of experience in retail and service industries. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in maintaining cleanliness and safety standards, while collaborating with teams to ensure efficient operations. Experienced in developing personalized care plans and fostering positive relationships in direct service roles. Seeking to leverage extensive background in a dynamic environment. Authorized to work in the US for any employer
Work Experience
Custodian
First Klass-Harvey, LA
July 2024 to September 2024
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
Security Officer
NOLA Protection Group-Harvey, LA
January 2023 to December 2023
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
• Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts Cashier/Overnight Stocker
The Home Depot-Harahan, LA
March 2018 to October 2023
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Direct Service Worker (DSW)
Helping Hands-Kenner, LA
January 2022 to July 2023
• Developed personalized care plans for each resident based on their specific needs and goals
• Assisted residents with daily living activities such as bathing, grooming, and dressing
• Monitored residents' behavior and reported any significant changes to the appropriate supervisor or healthcare professional
• Collaborated with healthcare professionals, family members, and other staff members to provide comprehensive care for residents
• Documented all interactions, observations, and incidents accurately in resident files or electronic health records (EHR)
• Cultivated positive relationships with residents fostering trust and cooperation Education
High school diploma
L.W. Higgins High School - Marrero, LA
1992 to 1994
Skills
• Cashiering
• Customer Service
• Retail Sales
• Organizational Skills
• Cash Handling
• Cleaning Experience
• Serving Experience
• Custodial experience
• English
• Janitorial experience
• Floor care
• Sanitation
• Groundskeeping
• Landscaping
Certifications and Licenses
Driver's License
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