Customer Service Representative
Resume:
Tisha Pasley
Goal oriented, team player, professional customer service representative with 17 years
experience.
Grapeland, TX 75844
*****.*.******@*****.***
Professional Summary
I am an extremely professional employee that believes in integrity & fulfilling all my daily required task. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Associate
Dollar General-Elkhart, TX
March 2025 to Present
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Assisted in the preparation of financial reports by gathering data from various sources and performing analysis
• Assisted in the creation of wireframes, prototypes, and mock-ups for new features or enhancements
• Served as a point of contact for customer inquiries, providing timely and accurate information or issue resolution
• Demonstrated excellent communication skills through effective verbal, written, and interpersonal interactions
• Worked collaboratively within a team environment, to achieve common goals/objectives
• Took initiative to identify areas for process improvement or efficiency gains Administrative Assistant
Bear and Son Cutlery-Jacksonville, AL
May 2024 to November 2024
Payroll and Attendance
Inventory
Online orders
All phone calls
Assistant Manager
CVS Health-Palestine, TX
February 2022 to April 2024
Set up planograms, unload truck, count money, monitor overall functions between employees and customers, make safe drop, open & close store. I properly maintained attendance and payroll of all staff members.
Wal-Mart Associate
Walmart-Quinlan, TX
July 2017 to September 2021
Shift manager in online grocery. I also carried keys, customer service desk including returns, money orders, check cashing, counting money and making sure it was perfect then counted in money room. E-COMMERCE Personal Shopper/Customer Service Desk
Wal Mart-Quinlan, TX
July 2017 to July 2021
I picked orders that customers had ordered. I also handled the customer service desk. I properly provided refunds for returns, distributed money orders, Western Union and walmart2walmart transactions. I assisted with scheduling cashiers and provided them with their designated breaks. Education
College in Applied Science
Gadsden State Community College-Gadsden, AL
May 1996 to June 1998
Skills
• Shift management
• Cash handling
• Human resources
• Data entry
• Interviewing
• Materials handling
• Communication skills
• Problem management
• Business development
• Medical terminology
• Computer skills
• Restaurant experience
• Leadership
• English
• Organizational skills
• Time management
• Account management
• Customer service
• Manufacturing
• Medical records
• Clerical Experience
• Profit & loss
• Technology sales
• Warehouse experience
• Hospitality
• Windows
• Clerical experience
• Heavy lifting
• Front desk
• Quality control
• Phlebotomy
• Conflict management
• Delivery driver experience
• Forklift
• Outside sales
• Computer literacy
• Documentation review
• Venipuncture
• Budgeting
• Hotel experience
Certifications and Licenses
Certified Phlebotomy Technician
March 2018 to Present
Food Handler Certification
Driver's License
Additional Information
In addition, by providing excellent customer service with accurate money transactions & successful sales, I feel I added to each employers daily sales & revenue.
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