Customer Service Representative
Resume:
Rashanda Cross
Fuquay-Varina, NC *****
************@*****.***
Professional Summary
Accomplished customer service representative and receptionist with 6 years of experience in healthcare and office environments. Proven ability to manage inbound and outbound communications, ensuring efficient patient check-in and problem resolution. Skilled in medical terminology and office management, with a strong foundation in customer service and caregiving. Committed to enhancing patient experiences through effective communication and multitasking. Willing to relocate to: Raleigh, NC
Authorized to work in the US for any employer
Work Experience
Business Owner
Cross 6 cleaning and logistics services LLC-Fuquay-Varina, NC January 2023 to Present
• Developed and implemented strategic business plans to drive growth and increase profitability
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Developed partnerships with other businesses to enhance product offerings or reach new markets Receptionist
Best Day Psychiatry and Counseling-Fayetteville, NC January 2023 to April 2023
• Checked patients in-out
• Answered inbound and outbound calls
• Filed and faxed private documents
• Computer smart
Customer Service Representative
Remx Mckesson remote-Cary, NC
March 2021 to January 2022
Work from home insurance customer service representative. Inbound calls, computer smart. Solving patients problems. medical insurance and medication. PCA Personal Care Assistant
Absoulte care-Angier, NC
January 2017 to December 2019
Taking care of elderly people, cleaning etc.
Receptionist
Day and night family dental-Fayetteville, NC
March 2018 to January 2019
I took inbound and outbound call, check in and checkout patients. File paperwork. Computer smart. Multitasking etc.
Education
Diploma
Sanderson high school
August 2001 to June 2005
Skills
• Nursing
• First aid
• Driving
• Medical records
• Cash register
• Guest services
• Classroom experience
• Computer skills
• Customer service
• Senior Care (6 years)
• Caregiving (6 years)
• Medical Office Experience
• Bookkeeping
• Medical terminology
• Personal Care (6 years)
• Cleaning Experience (10+ years)
• Accounting software
• QuickBooks
• PCA (6 years)
• Dental terminology
• Windows
• Home Care (6 years)
• Insurance Verification
• Office management
• Dental office experience
• Laundry (10+ years)
• Front desk
• Medication Administration
• Communication skills
• Medical Receptionist
• EHR systems
• Analysis skills
• Nursing (10+ years)
• Customer Service Skills (4 years)
• Retail sales
• Computer literacy
• Alzheimer's Care
• Patient Care
• EMR systems
• Documentation review
• Recreational therapy
• Clerical Experience
• Google Suite
• Customer Service (6 years)
Certifications and Licenses
First Aid Certification
CPR Certification
State Tested Nursing Assistant
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