Service Representative Customer

Julia Lee

**** ********** ***** #*, **********, KY 40217

Email: *****************@*****.***

Phone: 502-***-****

SPECIALIZED SKILLS

Personally invested in continuous improvement initiatives

Ability to multitask in a high volume-based environment

Analytical and process driven

Display intellectual curiosity and a desire to solve problems

Proficient in the use of Microsoft Office, PowerPoint, Access, Excel, and Oracle

EDUCATION

Daymar College, Associate Degree, 2010

Major: Billing and Coding

WORK EXPERIENCE

Customer service Representative/Customer Care Support

Kelly Services Sept 2024 Feb 2025

Processed applications and answers questions about the Program to help get clients their free medicine.

Customer Service Representative / Claims

Anthem – August 2023 to October 2023

Answered questions about their deductible such as how much they had left

Also answered general questions about their insurance plan

Adecco Temp Agency - April 2017 to August 2022

Aetna

Assisted customer with insurance inquiries and Medicare benefits

Assisting members with managing their pharmacy benefits

Computershare

Processed customers stocks and bonds claims

Ensured stock amounts and prices were corrected in our system

Updated customer information in database

G.E.

Received calls for GE appliance orders from contract customers

Handled all entering, tracking and logistics surrounding orders

Worked as a mediator between customers delivery contractors

Used Oracle to track and trace orders. Set up orders for Fed Ex as well as Pilot Air orders

Humana Inc

Managed customer accounts

Resolved customer issues

Collected and documented orders

Responded to inquiries and issues

Customer Service Representative

SITEL Temp Agency/November 2020 to December 2020

Costco, Las Vegas

Answered calls for Costco members.

Processed returns and helped with tracking information.

Assisted customers with online orders as well as looking up stock numbers for certain items

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