Case Management Housing Counselor

PROFESSIONAL

SUMMARY

WORK HISTORY

JOYCE HUMPHREY-SILER

■ Fort Worth, TX 76103 ■ 817-***-**** ■ ********@*****.*** ■ WWW: Bold Profile ■ Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Implementation of housing policy Assistance with relocation Income verification procedures Assistance with housing applications Section 8 program knowledge Housing voucher administration Subsidized housing solutions Referral coordination for supportive services

Client case management

HOUSING COUNSELOR 04/2005 to 04/2025

Fort Worth Housing Solutions (formerly Fort Worth Housing Authority), 1407 Texas Street, Fort Worth TX 76102

Worked with the Section 8 Housing Program with a caseload of over 410 clients/participants. Conducted monthly and interim Re-certifications, as well as ensuring the precise and prompt issuance of housing assistance payments. I managed daily interim Re-certifications to ensure timely adjustments to household income and composition, resulting in accurate assistance payments.

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Guided clients through housing programs, ensuring understanding of eligibility and application processes.

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Conducted thorough assessments of client situations to recommend appropriate housing solutions.

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Mentored junior counselors, providing training on best practices in client engagement and case management.

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• Managed high caseloads effectively while maintaining strict confidentiality standards. Ensured compliance with federal, state, and local regulations related to fair housing practices and program requirements.

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Provided ongoing case management for clients enrolled in housing programs, monitoring progress toward established goals.

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Advocated on behalf of clients experiencing discrimination or unfair treatment in their pursuit of safe and affordable housing options.

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Continuously updated professional knowledge by attending industry conferences and participating in relevant training opportunities to better serve clients'' needs.

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Conducted thorough assessments of client eligibility for various housing assistance programs, ensuring accurate placement and appropriate support.

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• Calculated tenant rent amounts to prepare leases and contracts. Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

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EDUCATION

CERTIFICATIONS &

LICENSES

Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.

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GED : 01/1970

I.M. Terrell - Fort Worth, TX

YEARS ATTENDED: 1970'S

• Continuing education in HUD Rules and Regulations

• Awarded Certification Housing Counselor

Certified Housing Counselor

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