Customer Service Real Estate

Gina Murphy

***** **** ****, **********, ** ***** 815-***-**** ***********@*****.***

Sales & Customer Service Professional

Military veteran with proven performance in business development and lead generation, customer stewardship, cross functional collaboration, contract management, problem solving and communication. Regarded for my experience in providing service excellence.

Professional Experience

National Association of Realtors

Licensed Real Estate Broker 2007 - Present

Crosstown Realtors (May 2023 – Present)

Baird and Warner (2015 – 2023)

Coldwell Banker Honig-Bell (2011 – May 2015)

Developed expertise in corporate real estate including industrial, multi-family, retail property asset and portfolio management. Demonstrate customer service excellence, business acumen, and strategic planning ability. Exercise a collaborative approach to leadership with the aptitude to foster a team-oriented and learning environment. Regarded for strong communication skills and my ability to establish and maintain rapport with clients and staff. Proficient in Property Sales, Marketing, Client Analysis, Contracts and Leases. Skilled in Operational Management and Market Research.

Selected Accomplishments:

Secured 26 new buyers for my pipeline in the month of November 2022

Closed $14 million in sales as a new team member in 2021, accounting for nearly half of overall team sales of $32 million

Closed $8 million in sales as a solo agent in 2018

Proven Business Systems (Tinley Park, IL) June 2013 – May 2015

Account Manager/Solutions Specialist

Created and maintained strong relationships with new and existing customers

Developed new accounts through telemarketing, web-search and serviced account base

Grew and developed new Joliet office

Generated new leads and target audiences, contributing to the expansion and growth of partner programs

Identified, researched, and qualified prospects

Initiated and completed entire sales cycle from prospecting to close

Collaborated with marketing department to develop strategies for establishing partnerships and business relationships

Developed customized solutions to address client needs

Managed relationships and contracts with various prospects, clients, and partners in Retail, Manufacturing, Transportation, Medical, Education, and Government

Provided feedback to management team on new product and service features, quality issues, and customer needs

Valley View School District (Romeoville, IL) November 2009 – April 2012

Executive Assistant to Director of Building Operations

Maintained a wide variety of complex documents, files and records (contracts, time sheets, legislative information, databases)

Provided updated information and historical references in accordance with established administrative guidelines and legal requirements

Ensured completion of work activities within established timelines

Contributed to meetings, workshops, and training sessions

Processed payroll for 64 employees biweekly

Processed a wide variety of complex documents and materials (time sheets, work sheets, requisitions, travel reimbursements, budget transfers)

Performed a wide variety of accounting tasks (Accounts Receivable/Accounts Payable)

Village of Romeoville Police Department (Romeoville, IL) July 2007 – November 2009

911 Public Safety Dispatcher

Monitored and answered emergency and non-emergency voice and TDD calls

Determined appropriate action required to handle each call while maintaining professionalism

Processed citizen requests for police and fire personnel on 911 telephone system

Recorded and dispatched data on Computer Aided Dispatch System (CAD)

Monitored equipment for functional performance

Assisted callers with non-emergency situations

Communicated clearly and effectively under stressful conditions with the public and department personnel

Operated LEADS system: Enter and receive information from an assortment of computerized files including missing persons, stolen or lost articles, registered sex offenders, stolen weapons, and stolen vehicles

Maintained knowledge of current communication policies and procedures and state and local dispatch codes

Maintained daily Roll Call Log

Military and Education

College of DuPage (2004)

Coursework toward Bachelor of Science in Business

United States Navy (1988 - 1997)

Served in Desert Storm - Administration (1991)

Letter of Commendation for exemplary performance as Recruit Chief Petty Officer covering for off duty Company Commanders

Southwest Asia Service Medal for serving in the Gulf War from August 1990 to August 1993

Proficient in Microsoft Office

Contact this candidate