Personal support worker

Charity Ben-oparaocha

North York, Toronto, ON, M*L 2J3

+1-437-***-**** *************@*****.***

Professional Summary

Compassionate and dedicated Personal Support Worker (PSW) with 4+ years of experience delivering high-quality care in hospitals, long-term care homes, and group homes. Skilled in assisting individuals with diverse needs, including developmental disabilities, mental health challenges, and responsive behaviours. Adept at supporting activities of daily living, ensuring patient dignity, practicing infection control, and collaborating with multidisciplinary healthcare teams. Seeking to continue making a meaningful impact on patient well-being and independence.

Core Skills & Competencies

Patient Care & Hygiene ADL Support Safe Transfers & Mobility Assistance

Infection Prevention & Control (IPAC) Compliance

Crisis Intervention & Responsive Behaviour Management

Team Collaboration with RNs, RPNs, Therapists, and Social Workers

Strong Communication & Documentation (Epic EMR)

Time Management & Workload Prioritization

Compassionate, Energetic, and Positive Approach

Professional Experience

Personal Support Worker

Scarborough Health Network, Toronto

Nov 2022 – Present

Provide direct patient care including hygiene, perineal care, bathing, feeding/meal assistance, transferring, toileting, grooming, mobility support and repositioning.

Perform enhanced patient observation, sitter duties, and responsive behaviour monitoring.

Assist with transfers using mechanical lifts, following safety protocols, responds to call bells, and answers phones

Maintain accurate documentation in Epic EMR and report changes in patient condition.

Support nursing staff with care routines, intakes/outputs, and preparation of patients (including post-mortem care).Promptly reports patient condition changes to the Registered Nurse including skin integrity, mental status, sleep patterns, weight, bowel functions, and behaviors.

Ensure infection control measures and maintain safe patient environments.Documents care and changes in patient condition following hospital policy, using EPIC

Personal Support Worker

Greenstaff Medical – Providence Hospital / LTC Homes

Nov 2021 – Aug 2022

Delivered compassionate care to residents, including hygiene, feeding, toileting, and ambulation.

Assisted with care plan implementation under supervision of RNs/RPNs.

Performed sitter duties for patients requiring close observation.

Documents care and changes in patient condition following hospital policy.

Supported mobility using lifts such as Hoyer lift.

Collaborated with staff to ensure individualized resident care.

Maintained a safe environment by adhering to safety standards, identifying and preventing safety issues, attending safety meetings, and using personal protective equipment.

Personal Support Worker (Group Homes)

Dorvict Healthcare Services – Reena Group Homes, Toronto

Oct 2020 – Nov 2021

Provided companionship and daily living support for individuals with developmental and physical challenges.

Assisted residents with feeding, hygiene, transfers, and medication administration.

Operated equipment like lifts and wheelchairs, ensuring functionality and notifying staff of concerns.

Documented care delivery, monitored resident conditions, and updated ISPs (Individual Support Plans).

Supported residents with special needs through therapeutic routines and program participation.

Education

Project Management Professional (PMP) – 2024

Pharma-Medical Science College of Canada – Diploma, Personal Support Worker (NACC Accredited), 2021

Pharmacology & Safe Medication Administration – Dominion Consult, 2021

Bachelor’s Degree in Public Administration – University of Nigeria, 2012

Certifications & Training

Basic Life Support (BLS)

Crisis Intervention & Verbal De-escalation

Infection Prevention and Control (IPAC)

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