Customer Service Call Center
Resume:
Sheryl L. Young
******************@*****.***
Aliquippa, PA 15001
Summary:
Confident, honest, hardworking individual; a person of good judgment with a proven record of integrity and dependability, positioned to leverage education and experience toward launching a successful career in an organization seeking an articulate team player committed to supporting the organization’s objectives. Education:
• Geneva College: Bachelor of Science Degree 2008
• Napa Valley College: Associate Degree Criminal Justice Experiences:
CVS Caremark: 10/09/2023 to present
• Benefits verification specialist
• Superior Customer service experience
• Professional confidential PHI protector
• Work from home call center/ time management
• Patient great listening skills
Dat Place convenience store LLC: Small business startup 05/21/2021 to Present
• Bootstrap start up
• Compliant with all local and state rules and regulations
• Owner and operator (manager)
• Store Manager: Inventory and sales
• Store employees (4)
Gateway Health Plan: 8/2018 to 7/2021
• Associated Producer Coordinator – working closely with the Sales Agents providing an excellent customer service experience, helping the customer enroll in the perfect health plan.
• Excellent talent for using strategies to deescalate irate customers.
• Highly motivated to be a part of the team but can work alone.
• Strong interpersonal skills, with the ability to relate and empathize with people from all walks of life.
Metso Minerals: 23 years of Service: Job ended 1-1-2016
• Technical Customer Service Rep
• Answer customer’s questions, providing relationship contact for monitoring of the order process.
• Generated customized reports and charts as they pertained to day to day operations. Gateway Rehabilitation Aliquippa PA
• Women shift supervisor
• Providing intake and monitoring of inmates
• Counseling group leader
• Van driver for appointments and meetings
Penn Pavilion New Brighton PA:
• Women shift supervisor
• Providing intake and monitoring of inmates.
Skills: Excellent knowledge of social, economic and personal issues coming at any stage of life
Ability to give advice individually or in a group. Effective communication and listening skills Patient, and honest.
• Experience in using Office 360, and SAP program.
• Comfortable in Windows and Internet environments
• Able to learn new computer programs and applications quickly, with little instruction Interest:
President: Bethel Baptist Church Senior Ushers.
• Supervisor of the Junior Ushers
• City of Aliquippa, Parks and Recreation Board
• President: Bethel Baptist Church Senior Ushers.
• Supervisor of the Junior Ushers
• City of Aliquippa, Parks and Recreation Board
Contact this candidate