Customer Service Hr Solutions
Resume:
Phillip Waldo, Jr.
***********@*****.***
PROFESSIONAL SUMMARY OF QUALIFICATIONS
SKILLS
Proficient in Microsoft Office products including Access, Excel, PowerPoint, Outlook and Word, Priority
Multitasking, Effective Coaching, Supervisory Skills, Self- motivation, Hardware Assembly, Troubleshooting,
Customer Service, Tutoring, Research and Resolve, Organization, Team Player, Space Management, Coordinating,
Security, Excellent Communication Skills.
WORK EXPERIENCE
Conduent HR Solutions Chesapeake, VA May 2018 - Current
Retirement Coordinator
* — Provide he highest level of customer service to each retiree assigned every week (ranges between 8-50 assignments) ee
* — Walk employees through the retirement process for Defined Benefits (pension), Defined Contribution (401K) and 1/2 bpd
Health & Welfare plans
Corresponding professionally with employees via phone, voice mail service and email (inbound and outbound) to
provide instructions or answer questions regarding the retirement process
Monitoring participant records for the receipt of forms and termination date, ensuring each retiree is updated on the
status of their individualized retirement process and status
Review retirement forms for accuracy and notify participants of any missing or incomplete forms/documents
Ensuring each participants payment is setup in a timely manner, and working with the retirement setup team as needed
to expedite processing for the participants on an as needed basis
* — Proficient in DB7 systems accurate in updating records.
Conduent HR Solutions Chesapeake, VA Oct 2015-May 2018
Senior Benefits Administration Specialist
* — Research and respond to inquiries from plan participants, other personnel, and the clients. Areas of
expertise include Defined Benefits, Health & Welfare, COBRA, and Flexible Spending Accounts.
* — Analyze financial reports with third party data and resolve data discrepancy problems.
* — Provide follow-up details to plan participants within a timely manner.
* — Coach and develop representatives for performance improvement.
* — Peer to Peer for new hires as well as seasoned representatives.
Integrated Electrical Services Suffolk, VA Feb 2014-Jul 2015
Electricians Assistant
* — Performed semi-skilled and unskilled laboring duties related to the installing, maintaining and repairing
various electrical systems and equipment.
* Stringed transmission lines and cables through ducts and conduits, under the ground, through equipment,
or to towers.
* Examined and repaired any electrical units with loose connections and broken insulation.
It’s Electric Chesapeake, VA Sept 2012-Jul 2013
Electricians Assistant
* — Maintained tools, vehicles, and equipment and kept parts and supplies in order.
* Disassembled defective electrical equipment, replaced defective or worn parts, and reassembled equipment 1/2 23
using hand tools.
* — Stripped insulation from wire ends, using wire stripping pliers, and attached wires to terminals for
subsequent soldering.
EXTRA CURICULAR ACTIVITIES 2/2 oe
* — Teaching Sunday school for ages 8-17
Currently for the past 6 years
* — Coaching Basketball
Boys AAU 13-14 ; Girls AAU 11-14; AME Church League Boys & Girls 13-15
* — Volunteer Senior Training
Teaching new technology to seniors
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