Part-Time Data Entry

Darlene E. Rogers

**** ***** ***** *****, ******, NC 28034

Phone: 980-***-**** Email: **************@*****.***

Carolinas Mobile Collectors and Consultants 1/2/2024-present

Title: Client Services Supervisor

Overall Responsibilities:

Process paperwork for American Airlines employee’s drug and alcohol testing

Keep up with emails by responding in a timely manner

Perform instant drug tests for clients new hires

Perform instant drug test for a client in case of an accident

Perform data entry to monthly invoice to ensure all collections are accounted for

Fibrix Filtration 3/24/2021-11/15/2023

Overall Responsibilities:

Morning Warehouse report

Print and Enter Customer Purchase Orders

Back up Shipping Manager

Answer Emails

Assist in Billing

Enter Maintenance Manager’s Purchase Orders

Receive packing lists when orders come in

Filing

Answer Phones and handle customer inquiries or complaints

End of month inventory

Enter forms to create new part numbers

Assist customers with their orders when they call in

Solve problems customers may have

Daily Duties:

My day starts with the morning warehouse report which includes reporting the orders that were produced the night before so the customers will be notified to arrange a truck to pick up their orders. Checking emails and printing orders from customers to enter them into Sales Pad. Also entering purchase orders for the Maintenance Manager. Fill out numerous forms.

Phoenix Counseling Center 3/6/2017-3/23/2021

Overall Responsibilities

Answer phones and assist callers

Set Appointments

Check clients in for their appointments

Take clients temperatures

Do financials with new clients

Keep daily spreadsheet for group totals

Receive payments

Weekly deposits

Schedule appointments

Place call reminders for the next day appointments

Type referrals for Domestic Violence/Sexual Assault

Verify insurance and Medicaid for new clients

Efficient in Word and Excel

Encrypt Word docs to email

Create new client charts in enotes

Receive daily mail and distribute to individual mailboxes

Research client information

Place supply orders for front office and staff

No call outs for 4 years

Description

My daily duties are to run the front office without direct supervision. I perform all duties by arriving early to get everything set up and ready to open for the day. During Covid, I have clients fill out a check in sheet and take their temperatures to keep everyone safe.

Mears Construction 11/3/2014-1/13/2017

Key Strengths

Strong Written and Oral Communicator

Effective Interpersonal Skills

Detail-Oriented

Works Independently

Successful Problem Solver

Confident, Organized, Tactful Leader

Effective Delegator

Calm Under Pressure

Innovator

Promotes Efficiency

LEADERSHIP

Assisted all employees with any questions or concerns with Human Resources, or Insurance, enabling them to best understand available options and to make informed decisions.

Provided the tools and training necessary to support successful achievement of corporate goals and ensure successful accomplishment of employee personal goals.

MAJOR ACCOMPLISHMENTS

Participated in a new corporate program to hire Military Veterans with the objective of assisting Vets in the transition from the military to private industry. This provided Military Veterans a streamlined opportunity in transitioning to a viable career path in the commercial sector. Organized and conducted a seminar in Fayetteville, NC, to explain attributes of the company core business and the importance of work that the Vets would perform with Mears. In additional trips to Fayetteville, NC, I personally assisted interested Vets with specific details of the job application process. I transmitted, reviewed and obtained necessary forms and assisted with their successful completion, so that they would start their new jobs in Charlotte within the shortest possible timeframes. This included assisting them in obtaining their badges from Mears and subsequently getting them processed and cleared through the Dept. of Transportation that resulted in them successfully obtaining their Commercial Drivers Licenses.

OVERALL RESPONSIBILITIES

Office Management

Performed data entry into the centralized Spectrum Corporate Billing System.

Managed required personnel secure Department of Transportation approvals for commercial driver licenses.

Managed all pre-employment testing through a third party service.

Maintained employee personnel records

Processed orders into the North Carolina 811 utility system. This enabled processing of utility orders in a timely manner allowing construction crews to work effectively and without costly schedule delays.

Developed spreadsheet tools, and complex spreadsheets, for employee rosters, job orders, and pre- employment testing.

Assisted employees with a multitude of insurance and HR questions.

Processed a multitude of paperwork, including obtaining employee background checks, for employee badges.

Managed all travel requests that included processing and receiving the best possible rates and fares.

Crafted tactful responses to business related correspondence.

Performed timely billing for company work performed. This included maintaining accurate and complete tracking of all work performed through the corporate Spectrum billing system. Initial billing ranged from $60,000, and subsequently expanded to over $350,000 per week; over a 583% increase. Also tactfully worked with customers in arrears on past due accounts to effectively resolve and receive payment.

Resource Management and Hiring

Developed hiring marketing and advertisement materials.

Reviewed and processed new hire applications.

Verified applicants’ information submitted in response to Job Announcements and coordinated with corporate Operational Managers for applicant selection. Subsequently processed final hiring actions through corporate headquarters for successful employee selection and onboarding processed all security requirements, to include identification badges, and maintained required paperwork and photos of new employees. Further transmitted these documents to Piedmont Natural Gas in accordance with North Carolina state regulations.

Personally selected, hired, and trained two administrative assistants to assist in daily office operations.

Maintained all employee personnel records.

PURCHASING.

Managed office supplies, maintaining supply levels and placing purchase orders, when replenishment was required. These actions supported eleven (11) immediate office employees, a twenty-three (23) foreman line crew, resulting in effective support for over 123 employees.

Identified and purchased supplies and materials, via my Corporate purchase card ($2,000 limit), in acquiring multiple training classes.

RESOURCE MANAGEMENT.

Created and kept a master corporate spreadsheet of employee’s names, and employee phone numbers that I updated weekly, in addition to a master spreadsheet in compiling jobs that came in daily from Piedmont Natural Gas.

Processed work orders for NC811 utility requests for work sites so that crews could perform excavation to put gas pipes in the ground for new service requests.

Held a Corporate Lodging card in booking hotel rooms for new employees coming from another state, or if employees had to travel for training, conventions, etc.

PAYROLL.

Processed timely payroll actions on a weekly basis for 123 employees, then subsequently processed these actions through the corporate payroll department for final, on-time payroll processing.

TRAINING.

Organized and managed employee on-line training and testing, after obtaining my own personal certification at the Midwest Energy Association training in Minneapolis, MN, that enabled employees to remain certified in their respective core competencies. This included assisting employees with any necessary re-testing requirements.

Worked with the North Carolina Department of Transportation to get new hires quickly processed and certified to drive company vehicles. Ensured that all appropriate forms were filled out correctly, and successfully processed and submitted via email.

OTHER.

Assisted in the setup of a new office location, to include acquiring all office furniture and furnishings.

Aerotek/Husqvarna, Charlotte NC 2/26/2014-10/2014

Process Credits, RGA’s Bid Assists and Fleet Rebates using Rex and CRM.

Altaquip, Charlotte NC 9/2011-2/2014

Perform Administrative duties. Type Estimates for customers and invoice units as they are completed. Run morning report. Contact customers with their estimates. Enter daily logs for drivers. Answer phones and assist customers. Verify warranties.

Kee Auto Top Mfg., Charlotte NC 9/5/2007-3/1/2010

Took orders via phone, fax and email and “Walk-in” customers. Entered orders into the computer and printed them to the shipping department to be processed. Filed orders once they were processed. Took payment from customers. Answered phones and assisted customers in addition to light sales by calling customers to advise them of sales promotions.

Bridgeway Solutions, Inc., Charlotte NC 9/7/2000-7/30/2007

Handled all Shipping/Receiving using UPS and FEDEX. Data entered using E-Automate for customer orders and for ordering supplies for the company. Answered phones to take orders and assist customers. Ran daily reports. Prepared spreadsheets for various projects. Processed Service Contracts. Perform Dispatch duties. Purchased supplies.

First Data Resources, Inc., Chesapeake VA 2/1999-9/2000

Processed, Data Entered and verified credit cards for Domestic and International accounts using the AS400 computer system. Performed as OJT (On the Job Trainer) for new employees in the Diversified Department. Was responsible for the Lead functions in the current Lead's absence which included distributing the work for the day and answering any question which may arise.

Fritz Companies, Inc., Chesapeake VA 2/1998-6/1999

Processed files for merchandise being imported into the United States. Kept files current by data entry in the computer. Worked with US Customs to obtain clearance for containerized merchandise. Performed trafficking of containers from the ports to their destinations. Performed customer service for inbound calls from clients.

Danaher Tool Group, Gastonia NC 3/12/1987-2/27/1998

Served as a Machine Operator, Trainer, Lead Person and Supervisor for various operations in the company. Programmed computerized automation packing machines for each individual set-up. Ran various machines throughout the company. Kept the company up to date of production with End of Shift Reports.

Skills: Typing, MS Word/Excel, Outlook, 10-key, Internet, Windows, AS400, OMD, E-Automate, Procom, UPS and FEDEX.

References: Upon Request

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