Payroll Specialist Administrative Support

Monserrat Tranquilino Cruz

*** ******** ***, ********, ** 60090 224-***-**** ******************@*****.*** Professional Summary

Detail-oriented and bilingual Payroll Specialist and Administrative Support Professional with 5+ years of experience in payroll processing, office coordination, and client-facing roles. Proven ability to manage payroll for 2,000+ employees, ensure tax compliance, and deliver exceptional service in high-volume environments. Known for dependability, problem-solving, and adaptability in hybrid work settings. Seeking to bring accuracy and efficiency to a dynamic payroll or administrative team. Core Skills

- Payroll Processing (Multi-State)

- Time & Attendance Management (UKG)

- Direct Deposit & Garnishments

- Tax Setup & Compliance

- PTO & Bonus Administration

- Excel (Pivot Tables, VLOOKUP)

- Invoicing & End-of-Month Reporting

- Data Entry & Office Support

- Bilingual: English & Spanish

- Customer Service Excellence

Professional Experience

Labor Solutions LLC - Payroll Administrator

June 2021 - Present Wheeling, IL

- Processed weekly payroll for 2,000+ employees across various states. Monserrat Tranquilino Cruz

325 Wheeling Ave, Wheeling, IL 60090 224-***-**** ******************@*****.***

- Managed direct deposits, garnishments, PTO, and bonus calculations.

- Ensured proper tax setup and compliance with local/state laws.

- Generated accurate invoices and year-end reporting for billing.

- Responded to employee inquiries and resolved payroll discrepancies.

- Handled sensitive employee data with confidentiality and precision. Courtyard by Marriott - Guest Service Representative July 2019 - Feb 2021 Glenview, IL

- Checked guests in/out, managed payments, and handled reservations.

- Responded to customer issues promptly and professionally.

- Maintained lobby presentation and completed mobile service requests. Courtyard by Marriott - Bistro Attendant

May 2018 - Feb 2021 Glenview, IL

- Prepared food/beverages, operated POS, and closed restaurant operations.

- Trained new hires and maintained compliance with safety standards. Edward Installer WVC - Secretary

Jan 2012 - Dec 2017 Wheeling, IL

- Created Excel reports, handled invoicing and accounting entries.

- Managed administrative tasks, including scheduling and communication.

- Assisted in payroll prep and check distribution. Education

Monserrat Tranquilino Cruz

325 Wheeling Ave, Wheeling, IL 60090 224-***-**** ******************@*****.*** Harper College, Palatine, IL

Coursework completed toward Business Administration (2020-Present) Wheeling High School, Wheeling, IL

High School Diploma, 2013

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