System Administrator Technical Support

SHEM MESHAWN DEBERRY

System Administrator IT Support Specialist Field Technician Program Manager 1514 Deer Street Apt 2A, St. Louis, MO 63113 **************@*****.*** 618-***-**** SUMMARY

Versatile and solutions-oriented System Administrator with over 5 years of experience in IT infrastructure, technical support, and systems deployment in enterprise environments. Proven expertise in Windows Server administration, Active Directory, SCCM, and ITSM platforms such as ServiceNow and REMEDY. Demonstrated ability to resolve complex technical issues, deploy software and hardware upgrades, and manage enterprise-level IT assets across multiple platforms. TECHNICAL SKILLS

Operating Systems: Windows 7/10/11, Windows Server, Mac OS, Active Directory, DNS, DHCP, SCCM, ServiceNow, Office 365, MS Word, Excel, Outlook, PowerPoint, MS Prince2 IT Frameworks: ITIL v4, ServiceNow, BMC Remedy Support: Imaging, Remote Desktop Support, Software Deployment, Hardware Troubleshooting, Asset Management PROFESSIONAL EXPERIENCE

EDUCATION

University of Jyvaskyla, Finland Student Exchange Program – 1998 Southern Illinois University, Carbondale, IL Bachelor of Arts in Psychology – 1999 New York University, New York, NY Publishing Certificate – 2002 SOFT SKILLS

Exceptional customer service and communication, Quick problem-solving and incident resolution AMAZON (Order Picker) 01/2025 – 7/2025

• Operated Industrial pallet drivers

• Received and put away inventory

WIPRO (Elevance Health / Anthem) — Field Technician / System Administrator 09/2021 – 12/2024

• Resolved Level 1 and 2 service ߒckets related to hardware/so[ware and network issues

• Uߒlized SCCM for system imaging, so[ware deployment, and endpoint configuraߒon

• Provided on-site technical support and user assistance, managing ߒckets through ServiceNow

• Collaborated cross-funcߒonally on deployment and upgrade projects across business units IBM (Client: Anthem) — Field Technician / System Administrator 04/2021 – 09/2021

• Installed and configured laptops per client specificaߒons using PowerShell scripts

• Imaged and deployed Windows 10 systems with endpoint security and producߒvity tools

• Provided technical support during hardware refresh cycles and mobile workforce onboarding Barnes Jewish Hospital (Clayton) — System Administrator (Contract) 04/2020 – 06/2020 & 02/2021 – 04/2021

• Imaged and deployed HP Surface Pros, ThinkPads, and standard laptops

• Managed asset tagging, inventory control, and deployment logisߒcs for IT equipment

• Ensured compliance with security protocols for new hardware rollouts Retail Technology Group — Remote IT Support Specialist 12/2018 – 04/2020

• Provided remote desktop and server support for B2B retail clients

• Uߒlized VNC and Cisco Meraki switches for remote troubleshooߒng and network diagnosߒcs

• Supported FTP configuraߒon and system performance monitoring Centene Corporaߓon — System Administrator (Contract) 08/2019 – 12/2019

• Used SCCM for applicaߒon deployment and asset tracking

• Supported end-user hardware imaging, configuraߒon, and upgrades

• Documented issue resoluߒon and IT inventory via Excel and enterprise tools

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