Project Leader Business Development

Sergio Rafael Villanueva Betancourt

Identity card : V-6183586

Room Address: Montecristo, Caracas, Venezuela.

Email : ********************@*****.***

Phone Movil : +58-414-*******

WORK EXPERIENCE

I firmly believe in my leadership and management skills, in addition to my passion for customer satisfaction. Trained as an IT Administrator, I have worked for over 20 years developing strategies to increase customer satisfaction, achieving high performance standards, and demonstrating my skills as a problem solver and negotiator, both in English and Spanish.

• Persuasion skills, turning problems into solutions

• Expert in building client relationships that inspire trust and loyalty

• Proven experience in office management and business development

• Able to adapt to new environments and a quick learner

• Strong ability to multitask and prioritize

PROFESSIONAL EXPERIENCES

COMPANIES

M.P.P.S.P. (2015 – 2025) Administrative software applications designer. Responsible for planning, resources, and coordination, overseeing functional and organizational analysis, as well as the development and implementation of the software required by the different administrative areas. BANCO PROVINCIAL (2013 – 2014) Project Leader (SICAD – Foreign Exchange System) Responsible for planning, resources, coordination, and oversight of functional and organizational analysis, as well as the development and implementation of the software that consisted of the new foreign exchange system due to government regulations.

HID SYSTEM TECHNOLOGY (2012) Web Designer / Project Leader Responsible for planning, resources, coordination, and oversight of functional and organizational analysis, as well as the development and implementation of the software that consisted of new web designs and IT infrastructure for clients.

BANCO BANESCO (2009–2010) Project Leader (CHIP Cards) Responsible for planning, resources, coordination, and oversight of functional and organizational analysis, as well as the development and implementation of the software for converting the debit and credit card systems to chip card technology. This involved the participation of all areas of the bank, with a staff of 30 programmers under my supervision.

BANCO DE VENEZUELA (2008) Project Leader (Exchange Rate Reconversion) Responsible for planning, resources, coordination, and oversight of functional and organizational analysis, as well as the development and implementation of the software for exchange rate conversion in the payment methods area, with more than 30,000 programs in inventory for remediation. EVERTEC VZLA. (2001 – 2007) Developer Analyst, TDC TDB Responsible for the design, development, and full maintenance of automated credit card systems, both batch and online, for 12 different banks in Latin America, working in constant communication with Visa and Mastercard franchises for transaction exchange.

BANCO UNION (1985 – 2000) ELECTRONIC BANKING Developer Analyst Responsible for the design, development, and full maintenance of automated debit card systems, both batch and online, for all payment methods currently available, such as POS terminals, ATMs, telephone banking, and service stations.

ACADEMIC TRAINING

Central University of Venezuela (2000–2005): Bachelor's Degree in Philosophy University College of Caracas (1988–1992): Advanced Technician in Computer Administration COURSES

Effective Treatment of the Public, Supervisory Skills, Technical Report Writing, Leadership and Motivation, Strategic Planning, SQL, PHYTON, HTML, Java, Visual Basic, MS Project, Power Point, Advanced ENGLISH, Advanced EXCEL, Development of High-Performance Teams, Project Methodology, Safety & Healthy - Budget Management, CRM, HubSpot, RecsaOne,, Python how to generate income, Use ChapGpt Generates Income IA.

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