Customer Service High School

Daniel

Kollici

AirBnb Manager

lam a motivated and customer-oriented professional with strong

communication skills and experience in handling client needs in a polite

and efficient manner. am eager to apply my problem-solving abilities and

attention to detail in a customer service role with a global company like

Airbnb or Booking.com. My goal is to create positive guest experiences

while supporting company standards and values.

© Contact ¢ Work Experience

0 +355-********* June 2016 - September 2021

B *************@*****.*** Cooker

Gerti Restaurant

® airbnb.com/h/danielkollici worked as a cook, where gained strong skills in teamwork,

organization, and working under pressure. enjoy creating

quality meals and maintaining high standards in the kitchen.

oO

Durres, Albania

November 2021

e Education Airbnb Host & Managment

have experience managing my own property for short-term

2016-2020 rentals, where handled guest communication, check-ins, and

problem solving. All reviews from guests were positive,

showing my ability to provide excellent service and maintain

“Hysen Cela” High School high standards.

High School Diploma in Hotel and

Tourism. January 2024

Durres, Albania

2021-2024 Customs Agent

Celmani Agency

“Aleksander Moisiu” University have experience working as a customs agent, where developed

strong skills in attention to detail, document verification, and following

Bachelor in Finance and Banking procedures under pressure. This role strengthened my

Durres, Albania communication, problem-solving, and organizational abilities.

e Skills

e

Lang uage e Organized e Friendly

English @eeen ¢ Creativity * Critical thinking

e Teamwork e Leadership

e Web Design ¢ Meeting deadlines

Contact this candidate