Customer Service Data Entry

MELISSA PIERCE

Scottsville, KY ***** ************@*****.*** 270-***-****

PROFILE

Detail-oriented and results-driven professional with a strong background in finance, office operations, and customer service. Demonstrated ability to manage financial records, process transactions with accuracy, and ensure compliance with organizational policies. Experienced in coordinating administrative functions, maintaining confidential files, scheduling meetings, and supporting cross-functional teams in fast-paced environments. Proven track record of delivering excellent service through clear communication, conflict resolution, and a commitment to client satisfaction. Adept at multitasking, streamlining workflows, and utilizing software tools to enhance productivity and operational efficiency. Brings a proactive mind-set, dedication to continuous improvement, and a focus on achieving business goals through teamwork and attention to detail.

CORE COMPETENCIES

Operations Management

Financial Reporting

Accounts Receivable

Budget Management

Inventory Control

Customer Service

Data Entry Accuracy

Office Operations

Document Management

Sales Support

Account Management

Schedule Coordination

Communication Skills

Time Management

Phone etiquette & EMR systems

Problem Solving & Resolution

Leadership & Team Building

Strategic Planning & Execution

PROFESSIONAL EXPERIENCE

Title Clerk / Administrative Assistant Apr 2025 – Sept 2025

Campbell Chevrolet – Bowling Green, KY

Processed vehicle titles, registrations, and compliance paperwork monthly with 100% accuracy and within strict timelines, ensuring seamless transactions.

Provided exceptional administrative support to dealership staff, including assisting with customer service inquiries and handling office tasks with professionalism.

Maintained meticulous records and assisted in audits, contributing to the smooth operation of internal processes and regulatory compliance.

Managed the tracking of auction purchases and sales, overseeing wholesale titles and ensuring all transactions were recorded accurately.

Successfully resolved lien payoff discrepancies, reviewed and approved payments for lien payoffs, demonstrating a keen eye for detail and financial acumen.

Efficiently loaded units into the system and reconciled select accounts and schedules on a weekly basis, streamlining processes and reducing discrepancies.

Collections Account Manager Jan 2025 – Mar 2025

CNAC / Byrider – Bowling Green, KY

Managed customer accounts effectively to ensure timely payments, resulting in improved payment compliance and reduced delinquency rates.

Conducted payment processing and proactive collection follow-ups, demonstrating strong attention to detail and a commitment to maintaining positive customer relationships.

Provided valuable support with filing, phone inquiries, and customer interactions, contributing to a positive customer experience and efficient operations.

Prepared detailed reports on collections performance, analyzed data, and presented key findings to management, enabling informed decision-making and strategy adjustments.

Maintained detailed documentation of all collection activities and customer interactions, establishing a comprehensive record for reference and compliance purposes.

Account Representative Jul 2019 – Jan 2025

America’s Car-Mart – Bowling Green, KY

Provided personalized assistance to customers during vehicle purchases and financing transactions, ensuring a seamless and positive experience throughout the process.

Managed daily office responsibilities and meticulously tracked accounts, maintaining accurate records and supporting efficient operational workflows.

Cultivated strong client relationships while effectively collecting payments, resulting in increased customer satisfaction and on-time payment rates.

Collaborated with customers to identify suitable payment arrangements and innovative solutions, fostering positive outcomes and long-term client loyalty.

Successfully balanced account management duties with car sales responsibilities, demonstrating versatility and a customer-centric approach in all interactions.

Account Representative Apr 2017 – Jan 2019

Mariner Finance – Bowling Green, KY

Managed end-to-end processing of loans, applications, and account collections with meticulous attention to detail, ensuring accuracy and compliance with company policies.

Streamlined the loan processing workflow, resulting in increased efficiency and faster turnaround times for customer applications and approvals.

Demonstrated expertise in preparing legal documents for court filings, maintaining thorough documentation and adherence to regulatory requirements.

Conducted comprehensive loan closings and conducted customer account reviews, providing personalized support and guidance to enhance the overall customer experience.

Proactively established and nurtured long-term relationships with customers throughout their lifecycle, fostering trust, loyalty, and repeat business opportunities.

Food Service Worker Oct 2016 – Apr 2017

The Medical Center – Bowling Green, KY

Provided personalized meal service to patients, residents, and customers, accommodating special dietary requests and ensuring timely delivery of meals to enhance overall satisfaction and experience.

Demonstrated exceptional customer service by fulfilling special meal requests and offering attentive assistance during in-between meal times, fostering a positive and supportive environment for individuals.

Enhanced meal service efficiency by proactively anticipating customer needs and preferences, resulting in improved satisfaction rates and positive feedback from patients and residents.

Customer Service Representative Nov 2014 – Jan 2015

Speedway LLC – Bowling Green, KY

Provided exceptional customer service by greeting and assisting customers in a prompt, courteous, and friendly manner, ensuring a positive shopping experience and customer satisfaction.

Uniformed Asset Protection Team Member Jul 2014 – Nov 2014

Meijer – Bowling Green, KY

Oversaw daily operations in the deli department, including food preparation and quality control measures, to uphold Meijer's safety standards and enhance customer satisfaction.

Additional Experience:

Office Clerical Assistant Express Personnel – Bowling Green, KY Sep 2013 – Jul 2014

Caregiver Comfort Keepers – Bowling Green, KY Apr 2013 – Sep 2013

Receptionist Clerk Department of Veteran Affairs – Oklahoma City, OK Jul 2011 – Oct 2012

Information Desk / Volunteer Services Secretary Oklahoma Medical Center University Jul 2011 – Oct 2012

Food Service Worker Department of Veteran Affairs – Oklahoma City, OK Nov 2011 – Sep 2012

Assistant Manager Burger King – Bowling Green, KY Jul 2004 – Aug 2007

Internal Help Desk Representative AFNI, Inc. – Bloomington, IL Jan 2002 – Feb 2004

MILITARY SERVICE

U.S. Navy – E2 Rank Oct 2007 – Jul 2008

EDUCATION

Associate's Degree in Medical Administrative Assistant

Ultimate Medical Academy-Tampa, FL Jan 2013

CERTIFICATIONS AND LICENSURE

Valid Driver’s License

HIPAA & EMR Experience (non-certified)

Certified Notary Ky

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