Customer Service Support
Resume:
Danyelle Wescott
Cripple Creek, CO
***********@*****.***
Skills
- Written and Verbal Communication - MS Office
- Computer Literate - QuickBooks Pro 2009
- Problem Solving Skills - Collections/Customer Support
- Good with People - Customer Service Skills
Experience
May 2024 - July 2024
Chamonix Hotel & Casino – PBX Operator
Booking & Canceling Hotel Reservations
Dispatching guest request for hotel rooms
Transferring all other calls to appropriate department
January 2024 – June 2024
Bronco Billy’s Casino – Cashier & Main Cashier
Receives, secures, handles, counts, and reconciles, and distributes large sums of money accurately and promptly.
Provides services to guests, including providing change for operating slot machines, cashing checks, preparing fills and jackpots.
Player Services including making member cards
April 2019 – September 2023
Century Casino – Ambassador
Customer Service, Making Players Cards, Checking In/Out Rooms, and Booking
March 2019 – June 2021
Synq3 Restaurant Solutions, Colorado Springs, CO - Ordering Specialist
Inbound calls placing restaurant orders for Take-out, Curbside & Delivery
Maintaining good scores and talk time
Oct. 2015 - June 2018
Anthem BCBS, Colorado Springs, CO - Dental Member Services
Responding via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
Maintained positive customer relations while researching and analyzing data for claims.
Provided full benefit breakdown with ADA Dental Code descriptions to providers
Education
Univ. of Phoenix, Online Campus May 2010 - April 2011
Stevens-Henagar College - Online Campus June 2009 - February 2010
College America, Colorado Springs, CO September 2006 - June 2009
Contact this candidate