Business Analyst Information Systems

Muhammad A. Jafri

linkedin.com/in/muhammad-jafri

Canton, MI ***********@*****.*** 734-***-****

OBJECTIVE

To obtain a position in information systems, technology, business or related field. Google Cloud Certified. Outstanding academic record. US Citizen. Authorized to work for any US employer (no sponsorship required).

EDUCATION

Bachelor of Science in Technology, Information Systems & Analytics (Information Systems Management)

and Global Supply Chain Management - Double Major Graduation: Dec 2024

Wayne State University Honors: summa cum laude (GPA: 4.0/4.0)

CERTIFICATION: Google Cloud Certified - Cloud Digital Leader

WORK EXPERIENCE

Michigan Medicine, University of Michigan, Ann Arbor, MI

Business Analyst April 2025 - Present

Collaborate with stakeholders to gather and document business requirements, goals, and objectives.

Develop and improve business process workflows. Identify inefficiencies and propose actionable solutions.

Communicate effectively with clinical staff, IT teams, and leadership to support cross-functional initiatives.

Conduct medical trend research and in-depth analysis of the healthcare industry landscape.

Worked on security reviews for organization to confirm security protocols and questions. Created a security template that encompasses all common security questions that the organization can use in future.

Designed Microsoft templates. Delivered formal presentations summarizing trends and recommendations.

Completed IT and medical trainings (SQL, HIPAA, PEERS) alongside in-person hospital trainings.

Conducted AI/ML research and analysis. Developed certification plans for IT and healthcare domains.

Performed Excel-based data cleanup and monitored monthly server updates using CAS Tools.

Amrock LLC, Rocket Companies, Detroit, MI

Product Owner Intern May 2024 - Aug 2024

Collaborated with customers to understand their needs and translate those into product requirements.

Maintained the product backlog and prioritized the tasks based on changing requirements.

Developed user stories and acceptance criteria for multiple work items and guided development efforts.

Prepared demo presentations, documented 20 product decisions and collaborated with TSA agents.

Created reports and performed data analysis by collecting and organizing relevant data.

Collaborated closely with cross-functional teams to deliver work items on time and within scope.

Participated in Agile ceremonies incl. daily stand-ups, retrospective, product sprints and Scrum meetings.

Leveraged Agile methodologies to collaboratively plan, improve predictability and deliver superior products.

Accounting Solutions Services, Plymouth, MI

Business Analyst Intern May 2022 - Aug 2023

Gathered, defined, developed and documented business requirements with business partners and customers.

Communicated with clients to understand areas of concerns and respond to their suggestions promptly.

Provided operational support to critical accounting-centric business. Prepared communications & presentations.

TECHNICAL & BUSINESS SKILLS

Business Skills: Business Process Analysis, Business Requirements Gathering, Process Flow, Impact and Gap Analysis

Project Management: Agile Methodologies (Scrum, Kanban), Scaled Agile Framework (SAFe)

Project Mgmt. Tools: MS Azure DevOps, Jira Atlassian, Wrike Project Management

Data Analytics Tools: Microsoft Power BI, Excel, SQL, Tableau

Software Apps: Microsoft Office, Google Workspace, LogRocket, Pendo, Lucid, ServiceNow, Salesforce

Database & Communications: MS Access, SQL Server Management, MS Teams, Slack, Webex, SharePoint

Trainings: Microsoft Power BI, AWS Cloud Practitioner, Salesforce Essentials and Administration, Jira

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