Supply Chain Master Data Analyst

SUMMARY

Dynamic SAP SR/* Supply Chain Specialist with over 10 years of experience in master data governance, EDI and SAP R/3 implementations. Expertise in streamlining operational processes and policies reducing inefficiencies, demonstrated by saving many analytical hours through automation. Proven track record of successfully using acute business analysis to manage O2C projects, global data inquiries and training cross-functional teams. Committed to leveraging strong communication, analytical skills and SAP expertise to drive value and enhance operational excellence for organizations.

TECHNICAL SKILLS

SAP R/3 (SD, MM, LE, FI, BW & EDI Transactions), SAP CRM/CIM, SAP e-Sourcing (Rfx) & SAP/4Angles

SAP Master Data Governance (MDG), Salesforce, Tableau, Hyperion, Medallia, Taulia, QlikView & Celonis

Microsoft (Access, Excel, PowerPoint, Word, Visio, Power BI, Sharepoint)

Database Query/Tables & Chart/Report Dashboards

PROFESSIONAL EXPERIENCE

SABIC Innovative Plastic USA LLC-Houston 2019 – 2025

Global Master Data, EDI and Web Portal Analyst (April 2019 – April 2025)

Executed Master Data Governance daily tasks relating to commercial business processes and applications that were critical to the organization by executing customer master data inquiries including but not limited to creating new accounts changes, extensions, field accuracy and EDI connections within the SAP R/3 SD, MM, LE, & FI modules.

Functioned as the lead liaison across functions in the onboarding of new EDI and/or adding additional EDI functionality to existing customers from one SAP R/3 SD module to a stand-alone SAP R/3 SD environment.

Served as the first point of contact in case of technical or process questions from the business regarding relevant EDI functionality.

Supported EDI test solutions on behalf of the business in the user acceptance training phase, while driving necessary revisions with IT and ensuring all changes are documented and training has been provided to all affected parties.

Analyzed Specialty Web Portal customer data to identify patterns, trends, and insights that helped form business decisions and guide actions to improve customer experience and business outcomes. Also supported the commercial teams with training, updated documentation and improvement testing to maximize accuracies in the SAP R/3 SD, MM, LE, & FI modules module.

Provided monthly/quarterly data analysis, including metric tracking to discover patterns, inaccuracies and inconsistencies to upper management using SAP/4Angles, Power BI and/or Celonis reports.

SpectraForce Technologies (Halliburton) 2017 – 2019

Global Vendor Master Data Analyst (October 2017 – January 2019)

Executed daily task creating and updating vendor master records in SAP R/3 through MDG.

Provided training on vendor management MDG process to stakeholders of Customer Master and Vendor Master screen views, various master data fields/tables and their meaning, usage and impact on business processes and reporting functions to develop documentation and materials to support outsourcing of business processes and FTE training.

Responsible for driving continuous improvement for Vendor Master process. Identifying and implementing process improvements to avoid rework and defects aimed at improving the efficiency of GSC.

Worked with business partners to understand business needs/ requirements and define supply chain services needed to address these needs/requirements, developing strong relationships with business partners, keeping them fully informed of changes to specification/terms of service with a particular supplier/contractor

Managed suppliers, developing working relationships that motivate suppliers/contractors to deliver the required level of service and to facilitate the speedy and effective resolution of issues, as needed.

Worked with GSC colleagues and business partners to understand business needs/requirements and define GSC services needed to address their needs/requirements.

Identified key contract risks and the associated mitigation strategies while ensuring compliance with legislative regulations and corporate policies and procedures (Sarbanes-Oxley, FCPA, etc.).

Maintained analysis of reporting elements for MDG business applications and reporting tools to support corporate finance teams with the month-end close process and other finance processes, including metric tracking to discover patterns, inaccuracies and inconsistencies.

Metasys Technologies (LyondellBasell) 2017

Global Master Data Analyst (July 2017 – October 2017)

Executed 50+ daily Global Master Data vendor inquiries through MDG as approved by business review process including but not limited to requests to create, change, extend, block/unblock company codes and purchase organization, activate/deactivate, or otherwise modify master data via inbound emails/calls while ensuring compliance with audit requirements related to vendor master data within the SAP SD module.

Performed regular MDG cleanup of SAP R/3 SD module vendor master files to identify obsolete vendors, formatting issues, naming conventions rules, duplicate records, and incomplete or inconsistent vendor master files.

Administered operational SAP BW reports to identify performance improvement areas and support quality improvement efforts.

Primary Services (Halliburton) 2014 – 2016

Global Master Data Analyst (January 2015 – May 2016)

Chronicled, communicated and maintained 15 Global Master Data Customer set-up/amend business requirement documents and performed connectivity application/UAT testing within SAP R/3 SD module.

Executed 50+ daily Global Master Data inquiries (Customer & Vendor) as approved by business review process including but not limited to requests to create, change, extend, block/unblock, activate/deactivate, or otherwise modify master data within SAP R/3 SD module.

Administered on average 25 daily SAP R/3 EDI relationships to troubleshoot processes, resolve content issues and mapping problems.

Review, validate and execute monthly Customer Hierarchy create and change requests using SAP R/3 BW reports.

Liaised with business units to thoroughly understand business requirements and impact of Master Data mass upload changes.

Monitored workload, balancing SAP database and process constraints to ensure service level targets were maintained.

Collaborated with business partners to identify and implement work reduction opportunities and efficiencies resulting in FTE cost savings ($170,000), increased productivity and improved internal/external customer experience.

Extracted, consolidated and analyzed financial SAP R/3 BW reports to support local and corporate finance teams with the month-end close process and other finance processes.

Operations & Performance Analyst (August 2014 – December 2014)

Located, Validated & Onboarded 1,362 Suppliers for mandatory participation in the Dodd Frank Act Compliance review submitted to the Federal Government to determine whether conflict minerals originated in the DRC countries or adjoining countries.

Managed data acquisition of incoming Supplier Performance RFx Evaluations via SAP e-Sourcing, reporting aggregated data and identifying corrective action plans in partnership with suppliers to manage performance within agreed upon SLAs for 200+ suppliers.

Trained and Onboarded 529 Suppliers on the Purchase-To-Pay Taulia I-Portal platform.

Validated Vendor Outline Agreements in SAP prior to migrating the data to HCM portal daily to ensure consistent and cohesive business objectives are maintained.

Shell Oil Company 2003 – 2013

OTC Business Performance Analyst (January 2011 – December 2013)

Executed, interpreted and summarized 300 VOC experience responses and presented Customer Survey KPI results to all lines of business monthly, as well as communicating process improvement suggestions for SAP R/3 SD module.

Saved 88 analytical hours by automating a manual SAP report data transfer process.

Corrected 40% of the non-delivered survey addresses, increasing response rate by 15%.

Reduced unsatisfactory customer survey response time from 4 days to 1.

Implemented positive/negative customer feedback process, administered notifications, database tracking, and trained 16 global resolution owners on Salesforce database.

Performed daily administration and support of Salesforce database, including but not limited to user management task, training new and existing users, liaised between Sales, IT team to solve user’s problems.

Downstream 1 Business Expert (January 2010 – December 2010)

Lead the implementation and training within the SAP R/3 SD, BW & SAP CRM/CIM of the Key Accounts Knowledge Expert model eliminating non-valued activities from two sales representatives, freeing up 15% sales time.

Redesigned the Proof of Delivery retrieval process using LEAN methodology resulting in 98% reduction of duplicate request and improved turnaround time from 10 days to 2.

Designed and instituted an all-in-one quick reference guide for virtually training a global network of 87 key business focal points across 3 countries.

I identified and resolved 5 non-compliant SAP CRM workflow activities and provided additional training resulting in an outstanding compliance audit.

Business Analyst, DS1 StBC GSAP E2E (January 2007 – December 2009)

Validated deployment for 7 designated (SAP R/3 SD, MM, LE, FI, BW), SAP CRM/CIM, SAP e-Sourcing (Rfx) functional areas impacting over 3,000 employees.

Performed 200+ connected application test variations pinpointing and modifying 27 failed process test requiring workaround/step-out documentation.

Mitigated 57 transition issues allowing on-time Global SAP CRM/CIM Go-Live implementation.

Lubricants Customer Service Supervisor (October 2003 – December 2006)

Underspent an allocated budget of $844,000 returned 20% to the organization.

Increased Passenger Car Motor Oil sales by 12.7%.

Developed and documented 5 KPI metric reports allowing management to effectively monitor on average 92,000 weekly calls administered by 273 agents.

Recruited and developed 42 new hires in an intense 30-day training course of the SAP SD module maintaining established operational dashboard KPIs.

COMPETENCIES

Project Management Business Process Analysis Process Documentation

Process Role Mapping Training/Development Risk/Fit Assessment

Strategic Planning Team Leadership Organizational Design

EDUCATION

Accounting and Business Management, University of Houston

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