Customer Service
Resume:
.Meryl Brower
Dripping Springs, TX. 78737
https://********@*****.***/
WORK EXPERIENCE
Track for Life (2000- current)
Assist track meet director when needed for various track, cross country, and throwing meets across the state of Texas
Play a big part in timing races and entering and printing scores for the website for officials and coaches to access
Help with volunteer recruiting for meets
Continue to assist with data entry including future contacts for future meets
FedEx (2024-2025)
Worked efficiently in shipping for packages for satisfied customers
Contributed to production with any paper needs (business cards, invitations, presentations, etc.)
Created a positive morale in the FedEx workplace with great customer service and making sure everyone was satisfied and ensuring a return for our services
Confirmed that all merchandise was consistently stocked and in order for our customer needs
Provided an enjoyable work environment despite busy times and everyone who visited our location left with enthusiasm to return
Briggs Beans (2019-2020)
Opened in early October 2019 this coffee bistro located inside the InnerRail Food Hall has been a very exciting and integral part of this hot new spot in Omaha.
As Team Lead, lead a staff and taught lessons in barista training and customer service.
Managed end of the night cash deposits
Logged all inventory and assisted in new orders
Marketed our new brand to numerous food and beverage vendors as well as customers
InnerRail Food Hall (2020)
This food hall includes nine vendors, featuring different styles of cuisine and offers both indoor and outdoor spaces for dining and events.
As a Supervisor Manager (after being promoted working from Briggs Beans), multi-tasked managing all nine vendors within the food hall
Organized numerous outdoor events and functions to help marker the food hall and grow customers
Trained new staff including new bartenders and hostesses
Maintained a newly safe and clean work environment after the pandemic by working with sanitation specialists
Provided new health protocols for all vendors including six feet apart social distancing guidelines, sanitation stations, thorough cleansing of indoor/outdoor seating areas for all guests.
Key Staff temp agency (2013-2018)
Lead CSR (Customer Service Representative) for MAXIMUS, which is currently handling detailed parental cases for the Office of the Attorney General of Texas.
Assisted in training for this program for new candidates since 2013
Held the status as the longest running CSR on the team for the OAG project for Maximus and handled additional projects:
Checked on status of insurance cards and followed up with parents to confirm status of healthcare coverage for dependents
In charge of potential waiting periods for employers with numerous queues regarding specific employers (specifically assigned to me- FedEx, UPS, USPS, Wal-mart, Home Depot, Kroger, Coca-Cola, etc.)
Dealt with numerous tasks that require additional work and dedication * Confirmed that current CSR co-workers are in check with their responsibilities
Involved in the EMC for this employer (Employee Morale Committee) for individuals with activities to encourage employees (especially new individuals within the office) to participate in office activities (pot lucks, office holiday celebrations, etc)
Austin Java (2011-2013)
Austin Java Coffee Company is committed to providing only the best coffee that has been grown, harvested and processed in a responsible manner.
As a manager, responsible for making employee schedules, inventory, company paperwork and procedures including opening and closing the café
Played a key leadership role in training new partners
Created delicious and diverse beverages to receptive and responsive comments in the store including drive-thru customers
MicroAssist (2010-2011)
MicroAssist is a trusted partner for countless organizations in need of custom E-Learning, classroom training, and technology services.
As a receptionist, answered phones promptly and proficiently
Utilized Microsoft Office applications to update company databases, create spreadsheets
and certificates necessary for classroom training
Organized numerous company events, symposiums and training seminars
Cash For Stash (2007-2011)
Cash for Stash is a prosperous company specializing in online auctions for clients.
Assisted in setting up numerous online auctions
Readied and photographed many furniture
Provided administrative support to the owner by creating marketing packets
Coordinated moving and estate sales
Starbucks Coffee (2006-2007
Coached new partners effectively by focusing on visual, auditory, and kinesthetic learning
styles with the new partners to help him/her to connect, discover, and respond to my feedback
As a barista, provided delicious espresso beverages of the highest quality with incredible variety of hand-crafted coffee and time-honored recipes
Applied the highest standards of excellence to the purchasing, roasting, and fresh delivery of Starbucks coffee.
Recognized that profitability is essential to future success for the company
Express Clothing (2002-2003/ seasonal employee)
As a seasonal sales associate, provided assistance to customers in accordance with their individual clothing preferences
Increased sales by efficiently presenting the newest promotional styles and fashions for clients
Hoover's Inc - Austin, TX (2001-2004)
Hoover's is a Dun & Bradstreet subsidiary and an Austin-based online provider of business and company information
Assembled employee company identification badges for security admittance purposes
Assisted in numerous filing projects involving corporate documents and other records
Updated numerous Excel spreadsheets involving employee records and other documents
Banana Republic (2003- seasonal employee)
As a sales associate, successfully sold seasonal wear to many satisfied customers
Interacted with customers throughout the store on an individual basis
EDUCATION
Hyde Park Baptist High School
Texas A&M University
University of Texas
SKILLS
MICROSOFT OFFICE,
Food Handlers Certified
REFERENCES
Michael Tripp: 862-***-****
Rebecca Schevers: 512-***-****
Kristi Stewart: 712-***-****
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