Customer Service Call Center

Rukayat arotayo

**** * **** ****** (indianapolis, Indiana,46254)

+1-347-***-****, ********@*****.***

Professional Summary

Enthusiastic and reliable customer service professional with 6 years of experience resolving customer issues, managing inquires, and delivering excellent service across diverse industries. Skilled in communication, conflict resolution and problem solving with a proven ability to build positive customer relationships and improve satisfaction scores. Seeking to contribute my expertise and passion for customer care to a dynamic team. Key Skills

Customer Relationship Management

Conflict Resolution & Problem Solving

Verbal and Written Communication

Call Center Operation

Emotional Intelligence

Multitasking in Fast-paced Environments

Team Player

Empathy and Active Listening

Data Documentation

Microsoft office Suite/Google Workspace

Professional Experience

Front Desk Associate

AnointedSaints Home Care LLC – Indianapolis, Indiana July 2023- Present

Greeted and assisted an average of 25 patients daily, handling appointments, inquires and complaints

Managed multi-line phone system, scheduled appointments, and maintained patients record

Order customer medication and document medications available

Assigning shifts and rota to Staff

Handled 80+ inbound customer calls per day regarding service inquires

Handled escalations with professionalism.

Maintained 98% call quality score over 12 months. Fulfillment Warehouse Associatiate

Amazon - Indianapolis, Indiana

January 2021- July 2023

Ensures Customers orders are accurately and efficiently processed and shipped

Communicate with other team members, Supervisors, or departments to ensure smooth order processing and resolve any issues

Assist with inventory control, including receiving stocking and cycle counts, and report any shortages or discrepancies

Locate and retrieve items from warehouse, pack orders according to specifications and prepare them for shipment

Use scanners to pick and receive orders

Maintain a clean and organized workspace to facilitate efficient order fulfilment. Customer Service Representative

March 2018 –september, 2020

Wema Bank Plc- Lagos,Nigeria

Maintain a 90% customer satisfaction rating by providing timely and empathetic service.

Handle an average of 30 inbound and outbound calls and emails daily, resolving issues efficiently and professionally.

Document all customer interactions and escalate complex issues to relevant departments.

Processed various financial transactions accurately and efficiently, such as deposits, withdrawals, transfers, loan payment and other account related requests.

Maintained a thorough understanding of banking products, services, policies and trained new team members

Education

Bachelor of Science (Sociology)

University of Lagos-Lagos,Nigeria

2018

References

Available upon request

Contact this candidate