Customer Service Client Relations

Renee York

[303-***-****] • [***************@*****.***]

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Summary

Entrepreneurial and customer-focused professional with 20+ years of experience in hospitality, fitness, beauty, and business ownership. Skilled in bartending, event planning, client relations, scheduling, team leadership, and marketing. Certified in bartending, life coaching, and personal training, with a proven record of successfully launching and managing multiple businesses.

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Education & Certifications

High School Diploma – 1995

Roffler Academy of Hair Design – 1996–1997

Bartending School – 2012

20/20 Life Coaching Certification – [Year]

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Professional Experience

Owner & Operator – Sovereign Bar & Entertainment (2024–2025) Managed day-to-day bar operations including bartending, food service, and guest relations.

Oversaw logistics, event planning, and vendor coordination. Supervised staff scheduling, payroll, and training. Handled budgeting, bookkeeping, and inventory control. Owner & Operator – Full Moon Saloon (2023–2024)

Directed both front-of-house and back-of-house operations. Bartended and managed kitchen functions while ensuring excellent guest experiences. Coordinated live entertainment, special events, and promotions. Responsible for staffing, scheduling, ordering, and financial management. Owner – Team Absolute Training (2020–2023)

Provided personal training services including custom workout plans and nutrition guidance.

Scheduled and coached clients to achieve fitness goals. Delivered personalized customer service and tracked client progress. Owner – Warm Glow Spray Tans & Body Sculpting (2017–Present) Specializing in fitness competition tanning, personal spray tanning, and CoolSculpting. Managed client scheduling, consultations, and service execution. Conducted marketing campaigns to expand clientele. Built reputation for quality services and long-term client relationships. Bartender (VIP) – The Penthouse Club (2015–2020)

Created custom cocktails and provided VIP-level service. Assisted in planning private events and special promotions. Responsible for writing schedules for a team of seven employees. Delivered high-quality customer service to high-profile clientele.

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Skills

Bartending & Mixology

Event Planning & Entertainment Management

Small Business Ownership

Fitness & Wellness Coaching

Client Relations & Customer Service

Staff Training & Scheduling

Marketing & Promotions

Budgeting & Bookkeeping

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