Data Entry Customer Service

CARLA ORNELAS

*** *. ******** **., **** Beach, Ca 90805 562-***-****

******.***@*****.***

Objective Well-qualified team member bringing demonstrated knowledge and abilities in Account receivable / billing, Customer service and Data entry. Effective at organizing paperwork, resolving discrepancies as well at great communication

Experience

Accounts Receivable clerk / Billing Clerk - Reworld Waste F.K.A Covanta Environmental March 2023 - Current

Maintain accounting database; update documents and records File documents; make paper and electronic copies

Perform general office administrative duties

Generate and send out invoices to customers

Prepare and submit customer payments

Assist with month-end closing

Maintain billing files and records, and keeping them updated Research, track and resolve accounting or documentation problems and discrepancies Daily enter key data of financial transactions into database; prepare reports Mortgage Loan Processor- Amerihome MTG - Irvine, CA Sept 2020 - Feb. 2022

Performed a wide range of administrative duties to ensure that the underwriter has all the information necessary to approve or deny a mortgage application and that loan documents are complete and ready for closing.

Checking loan applications for missing information Gathering and checking appraisals, income verification and other documents for completeness and accuracy

Running credit reports and evaluating creditworthiness Requesting additional information for the underwriter as needed Monitoring the underwriting process and providing updates to the mortgage officer City Carrier Assistant – United States Post Office – Long Beach, CA 07/2019 – 06/2020

Distributed mail on foot to residences and businesses, delivering to approximately 1,600 letters and magazines and about 150 packages to customers per shift

Operated Vehicles and equipment to transport packages and mal pieces

Planned and cased mail in sequence of delivery for designated route

Sorted and placed mail into mailboxes and post office with high levels of accuracy Engaged customers with pleasant demeanor and offered to help with mail-related issues Corporate Receptionist- Hyland’s Homeopathy- Gardena, CA 12/2009 – 7/2019

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Received and routed business correspondence to correct departments and staff members.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Scheduled office meetings and client appointments for teams of 12 professional Director and managers.

Placed orders for consumers and commercial business

Organized customer orders based on location and time frame to make sure items went out on time.

Received calls from Spanish speaking customers and prepared emergency report forms for the Pharmacist and quality control

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Skills & Abilities Quick-learning, Ambitious, organized, detail oriented, ability to work independently and in teams, time management, efficient multitasking, speak, read and write Spanish Encompass, MS Office, Excel, Empower, Calyx, Navision, Quickbooks, NetSuite Education - David Star Jordan High School - 1999 - GED Cerritos College -2001 - Certified ACAD

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