Mental Health Program Coordinator
Resume:
Monica Rodriguez
Email: *******@*****.*** Phone Number: 806-***-****
EDUCATION
Wayland Baptist University
Bachelor of Human Services, 2016
Master of Arts in Counseling, 2018
OBJECTIVE
I bring a dynamic combination of supervisory leadership, mental health expertise, and case management experience to the table. Known for being detail-oriented and highly adaptable, I thrive in fast-paced environments and quickly master new systems and protocols. My background includes providing critical resources to clients, supporting their well-being, and guiding teams with empathy and efficiency. I’m confident that my skill set and dedication would make me a valuable asset to your organization.
REFERENCES
Jeanie Benitez Client Rights officer
Lauren Strickland LPC – Supervisor
806- 471-1147
Ladonna Pendergraft Supervisor
Hilda Rodriguez- Family/friend
FUNCTIONAL SKILLS
Supervisor Experience 10 years
Proficient in Microsoft/Excel
Communication
Problem-solving
Organization
EXPERIENCE
StarCare Specialty Health Systems 02/2017- 07/2025
MHA Basic Services Program Coordinator Supervisor
Adult Mental Health Case Manager
Service Coordinator for HCS and Texas Home Living
First Episode Psychosis
Rescare Inc. August 2016 – 02/2017
HCS Program Coordinator
HomeInstead.Inc
Caregiver 01/2013 - 04/2015
United Blood Services
Phlebotomist/Supervisor 2007-2013
Lubbock State School
Direct Care Support Staff 10/2000- 12/2007
COMMUNICATION
Supervisory & Training Experience:
• Led onboarding and training for new staff, focusing on Utilization Management (UM) guidelines, treatment planning protocols, and ANSA (Adult Needs and Strengths Assessment) procedures.
• Provided ongoing support through personalized communication strategies, including in-person one-on-one sessions, email correspondence, Microsoft Teams chats, and phone consultations.
• Ensured staff comprehension and performance through consistent follow-up, fostering confidence and accountability in their roles.
• Promoted a collaborative and informed work environment by tailoring training approaches to individual learning styles and needs.
LEADERSHIP
Leadership & Performance Management:
• Successfully led staff to meet Utilization Management (UM) guidelines across documentation, treatment planning, crisis follow-ups, and monthly deviation tracking.
• Provided structured support and oversight to ensure compliance and quality standards were consistently met.
• At United Blood Services, drove team performance by aligning monthly goals with individual development opportunities.
• Delivered weekly performance statistics to staff, enabling targeted improvement and fostering a culture of transparency and growth.
• Promoted goal ownership and accountability through consistent feedback and strategic coaching.
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