Customer Service Representative
Resume:
Trazandia Gaither
Kernersville, NC *****
***********@*****.***
Professional Summary
To use my communication skills and technical know-how for listening and catering to customer needs while assisting the company to achieve the best position marketwise. To obtain a position within an organization will allow me to utilize my professional skills while affording me the opportunity for both personal and professional growth.
Willing to relocate: Anywhere.
Authorized to work in the US for any employer.
Willing to relocate: Anywhere
Work Experience
Unarmed Security Officer
Marksman Security Corporation-High Point, NC
February 2025 to Present
• Managed access control systems such as key cards, alarms, door locks.
• Monitored entrances, exits and other points of access to ensure safety of people and property.
• Monitored CCTV surveillance system footage for suspicious activities.
• Utilized two-way radios and other communication devices for effective team coordination.
• Reviewed guest identification and employee credentials to authorize entry onto premises. Background Verification Specialist
First Point Resources-Greensboro, NC
October 2024 to January 2025
• Analyzed customer feedback to identify areas of improvement in the verification process.
• Responded promptly to inquiries from customers regarding their account status or verification process.
• Monitored customer account activity to detect fraud or suspicious activity.
• Researched and evaluated customer information for compliance with internal policies and procedures.
• Maintained detailed records of customer verifications and associated documentation.
• Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
Customer Service Representative
Synchrony Financial-Charlotte, NC
June 2024 to September 2024
• Answer incoming calls for Lowe's credit card customers.
• Assist with balance and account inquiry.
• Process payments.
• Submit credit line increase request.
Case Manager
Percepta-Houston, TX
September 2023 to April 2024
• Manage case assignments, develop service plans, and track progress.
• Act as a liaison between customers and service advisors/managers.
• Maintains clients’ records by reviewing case notes; logging events and progress.
• Follow up with customers until vehicle repair is complete.
• Follow up with customer after vehicle is complete to verify customer satisfaction. Internet Repair Specialist
Spectrum (Charter Communication LLC)-Greensboro, NC March 2023 to August 2023
· Answer incoming phone calls to determine root cause of customer problems and provide accurate repair recommendations.
· Reviewed technical documentation to complete equipment maintenance and repair.
· Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
· Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
· Demonstrated respect, friendliness, and willingness to help wherever needed while maintaining energy and enthusiasm in fast-paced environment.
· Processed extensions, changed due dates for customers and updated customer profiles. Customer Service Representative
Adecco/ Ralph Lauren-Winston-Salem, NC
November 2022 to February 2023
· Managed emails, inbound calls, and outbound calls.
· Assisted customers with questions.
· Assisted customers with a warm and professional attitude.
· Performed data entry for orders, shipments, and customer information.
· Handled billing issues and order inquiries.
Office Assistant
The Reserve Network at Custom Polymers-Charlotte, NC May 2022 to August 2022
· Answering phones checking truck drivers in
· Complete BOL’s and needed paperwork for drivers after being loaded or unloaded
· Scan paperwork into the computer and update the appointments
· File paperwork once I scan into the computer
Partner Support Specialist II
Snapone-Charlotte, NC
April 2018 to May 2022
· Aid via email and live chat.
· Assisting with placing orders, returns, warranty claims, invoice discrepancies, and issuing account credits via SAP.
· Discusses products offered and ensures dealer’s satisfaction.
· Reviewed ledger, explained billing, and profile information in a fast past environment.
· Completes supporting paperwork and data entry as required.
· Negotiated immediate credit, debit, or EFT payments during collection calls.
· Resolved accounts receivable that were up to 45 days past due providing respect and understanding. Customer Service Representative
Corestaff Services at Shutterfly Inc-Charlotte, NC November 2015 to December 2017
· Responding to email inquiries from prospective customers or clients
· Discusses products offered and ensures customer satisfaction
· Provides customer additional information or explains services
· Completes supporting paperwork and data entry as required Education
Diploma
Crossroads Charter High School-Charlotte, NC
August 2008 to June 2012
Skills
• Microsoft Excel
• Account Management
• Excel
• highly dependable employee with excellent work history.
• Adobe Acrobat
• ERP systems
• Technical Support
• Customer service
• SharePoint
• Operating Systems
• QuickBooks
• Mac OS
• Software troubleshooting
• SAP ERP
• ability to multitask.
• VOIP
• Microsoft Powerpoint
• OpenDoc
• CRM Software
• SAP
• Zoom
• Windows XP/NT
• Order management system
• Phone etiquette
• Financial concepts
• Skype
• Live chat
• FedEx Ship Manager
• Teams
• Google Suite
• Adobe Effective people skills
• Technical support
• proficiency in public speaking
• Negotiation
• strong work ethic
• Documentation review
• MS Office
• Presentation skills
• WFM
• Live Chat
• Communication skills
• Typing
• Computer literacy
• VPN
• Troubleshooting
• Salesforce
• Accounts receivable
Certifications and Licenses
Driver's License
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