Data Entry Customer Service

Carolyn Rickmon

*******@***.*** 254-***-**** Harker Heights, TX

SUMMARY

Detail-oriented professional with 21 years of experience seeking a Data Entry, Administrative Assistant role. Proven expertise in data entry and document validation from previous roles, complemented by strong skills in MS Office, communication, and documentation. Demonstrated ability to manage administrative tasks efficiently, ensuring accuracy and compliance in high-pressure environments. WORK EXPERIENCE

United Healthcare Work From Home

Billing Customer Service Aug 2022 - Oct 2024

• Managed inbound patient inquiries with a focus on resolving billing concerns and clarifying insurance coverage issues.

• Demonstrated empathy and understanding to de-escalate situations with upset patients seeking explanations for insurance denials.

• Verified and communicated detailed information regarding insurance coverage to assist patients in understanding billing outcomes.

Cognosante, LLC Work From Home

Customer Service/Data Entry Feb 2021 - Apr 2022

• Processed applications via phone, providing clear and empathetic guidance to applicants on the COVID-19 Funeral Assistance Reimbursement program.

• Responded effectively to applicant inquiries, ensuring thorough understanding and addressing concerns while maintaining a professional and compassionate demeanor.

• Collaborated with the document validation team to accurately verify submitted documents, ensuring completeness and compliance to facilitate timely caseworker review. Concentrix - Blue Cross/Blue Shield Work From Home Customer Service Representative Aug 2020 - Feb 2021

• Assisted Medicare customers with annual plan updates and provided detailed explanations of new programs, ensuring a clear understanding of their benefits.

• Addressed customer inquiries regarding plan specifics and facilitated FSA orders and appointment scheduling to enhance customer satisfaction.

PRN

Risk Adjustment Medical Coder (PRN) May 2019 - Sep 2019

• Coded medical charts for Blue Cross/Blue Shield with a focus on chronic conditions for accurate retrospective risk adjustment.

• Ensured compliance with Medicare/Medicaid guidelines for coding illnesses and disabilities, enhancing the accuracy of risk assessments.

New York University Carl R. Darnall Medical Center, Fort Hood, TX 76544

Research Assistant Mar 2017 - Jun 2019

• Facilitated survey distribution and information gathering to support the research study.

• Led the recruitment of participants for a study on domestic violence and behavioral health issues.

• Provided weekly reports on participant recruitment and status updates to the project office. Carl R. Darnall Medical Center Fort Hood, TX 76544 Medical Services Assistant Mar 2009 - Aug 2016

• Prepared and organized patient charts, ensuring accurate and timely documentation.

• Assisted social workers in maintaining comprehensive records and acquiring necessary information.

• Managed all transfer cases related to Family Advocacy, coordinating efforts for effective case handling and continuity of care.

Department of Child Protective Services

Administrative Assistant III Feb 2008 - Mar 2009

• Prepared weekly reports to ensure efficient section operations and facilitated accurate documentation for case workers, enhancing record maintenance and case status tracking.

• Assisted in coordinating site visitation meetings for parents and children and prepared necessary adoption documentation, ensuring compliance with State Department requirements. Chang, Patel & Yerby, LLC Dallas, TX 76535

Administrative Assistant (Contractor) Jun 2003 - Aug 2004

• Collaborated with the Project Development Supervisor to support project planning efforts in Belize, ensuring seamless coordination and execution.

• Facilitated travel logistics for engineers, including arranging travel itineraries and securing required international travel documentation.

DFW Airport DFW, TX 75235

Sr. Administrative Assistant May 1999 - Apr 2003

• Collaborated with the Project Development Manager to support the development of a new international terminal, including managing material orders through Oracle.

• Assisted engineers, drafting staff, and contract administrators with daily tasks, including ordering supplies and handling administrative responsibilities.

• Prepared multiple contracts to facilitate government bids for various project components and arranged business travel for personnel.

Ernst & Young/William M. Mercer Dallas, TX

Paralegal

• Reviewed contracts to identify discrepancies and advised clients on health insurance plan offerings for the upcoming year.

• Managed and updated the legal library, prepared legal documents, and provided support to attorneys and clients through administrative tasks.

EDUCATION

AAPC

Certified CRC Medical Coder, Medical Coding

Mar 2018

El Centro College

AA, Paralegal

Dallas, Texas 75235

Jun 1985

Killeen High School

High School Diploma, General Education

Killeen, TX 76543

SKILLS

Data Entry • Typing • MS Office Programs • Communications • Soft Skills • Self-Starter • Documentation

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