Customer Service Representative
Resume:
TARNESHIA LEWIS
P A T I E N T A C C E S S S P E C I A L I S T
about
Customer Service Representative me with over 5 + years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
contact
**********@*****.***
4407 Hopson RD 7202
Morrisville, NC 27560
E D U C A T I O N S K I L L S A C C O M P L I S H M E N T S FORTIS COLLEGE
Dental Assistant Program
2013-2016
Team leadership
Analytical thinking, planning
Strong communication
Accuracy and attention to
details
Organization and prioritization
Problem solving
CERTIFIED COSMETOLOGIST /
MAKE UP ARTIST
CERTIFICATION / BLC-CPR
CERTIFICATION / DENTAL
ASSITANT
professional experience
Spectra force/ Amerisource Bergen Lash group/ Patient Access Specialist
• Worked closely with third-party administrators for optimal plan options and cost-effectiveness.
• Educated employees regarding our benefits policies and their benefit options and how best to utilize their options.
• Responsible for placing clear and thorough financial assessments, authorizations/pre-certs, and/or benefit.
• Managed all provider billing and reconciliations incorporation with the accounting department and payroll.
• Reviewed and processed all manual or annual enrollment transactions (adds, changes, terminations) as received by clients.
• Resolved employee benefit-related disputes through proactive communication.
• Entered new hire benefit elections, and qualifying life event changes into HRIS system.
• Participated in the analysis of required programs to evaluate carrier service, claims, costs, and competitive trends.
• Participated in the negotiation of agreements with insurance carriers and financial institutions for the administration of benefit programs.
• Prepared and updated benefit handbooks, forms, and other various department communication via hardcopy documents and electronic databases.
• Extensive experience providing benefits information to large teams in multiple locations
• Track record of accurate review and approval of all benefits enrollments and transactions.
• Up to date on company benefits program offerings and plan requirements and how they work
• Skilled in both written and verbal communication and able to clearly explain benefits packages to staff.
09-2021-Present
KEY QUALIFICATIONS & RESPONSIBILITIES
• Benefits guidelines
• Compensation management
• Excellent written and verbal communication skills.
• Benefits administration
• Payroll coordination
• Strong communication
• Communicated all relevant information to employees.
• Participated in educational courses, seminars and in-service meetings to enhance skills
• Accurately documenting data entry and reporting functions related to the personnel and payroll systems
• Ensuring compliance with state and federal regulations, company policy, union agreements and daily operating procedures
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
OTHER WORK EXPERIENCE
• Owner/Manager Salonique LLC, 1995-Present
• Time Warner Cable/ Customer Service Representative 1997-2003
• JT Wills Consulting Services/ Administrative Assistant 2007 - 2013
• Undergraduate Admissions Duke University, Chapel Hill, N.C 199*-****-**** - 2017
Fortis College/ Expanded Function Dental Assisting Program
• Schedule and coordinate meetings, appointments, for the dental students/ dentist Maintain utmost discretion when dealing with sensitive topics
• Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 15 dentists and 32 dental assistants.
• Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care.
• Maintain clean, sterile and positive environments optimizing patient comfort and safety.
• Built a loyal patient following; frequently requested by patients to serve as their dental assistant.
• Effectively managed all front desk tasks and procedures to ensure proper office workflow.
• Acted as a liaison between dentists, hygienists, and patients.
• Discussed treatment plans with patients and scheduled appointments accordingly.
• Calmly handled heavy phone and waiting room volumes.
• Brought forth a positive work ethic and a commitment to working collaboratively with office staff.
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