Customer Service Administrative Support
Resume:
Brenda Lee
Administrative, Customer Service & General Support Coordinator
*********@*****.*** • 909-***-****
• Victorville, CA
Results-driven administrative and customer service professional with strong background in sales, customer service, administrative support, operational coordination, and team leadership across office, retail, services, and garden center environments. Proven ability to manage front-line operations, support team onboarding and training, and uphold company standards through effective policy implementation and process improvement. Recognized for rapidly acquiring departmental knowledge, delivering high-quality service, and mentoring new team members in alignment with organizational policies and procedures. Highly organized, detail-focused, and adaptable, with proactive approach to problem-solving and task execution in fast-paced, customer-facing settings. Adept at balancing independent responsibilities with collaborative team efforts to ensure seamless daily operations and exceptional service delivery. Dedicated professional with strong leadership, organizational, and multitasking skills, committed to excellence in roles combining administrative efficiency and customer engagement. Areas of Expertise
• Office & Administrative Support
• Operations Management & Coordination
• Team Training & Workforce Onboarding
• Product Sales & Technical Knowledge
• Inventory Management & Merchandising
• Policy & Procedure Implementation
• Customer Service & Client Engagement
• Relationship Building & Management
• Cross-Functional Team Collaboration
• Documentation & Recordkeeping
• Client Needs Assessment & Service Delivery
• Safety Compliance & Garden Center Operations
• Process Improvement & Policy Adherence
• Communication & Interdepartmental Liaison
• Remote Work Adaptability
Key Career Highlights & Accomplishments
● Achieved 23 Homer Badges in recognition of exceeding service, performance, and operational excellence standards; consistently demonstrated alignment with The Home Depot’s core values in a high-volume retail environment.
● Led end-to-end onboarding for new associates by delivering structured training on policies, procedures, and product knowledge; facilitated team-wide learning initiatives that accelerated productivity and reduced training gaps.
● Completed all company-mandated training modules (Knowledge Depot, Pocket Guide) ahead of schedule, maintaining full compliance with operational procedures and reinforcing a culture of continuous learning.
● Resolved customer inquiries and complaints with professionalism and urgency, applying deep product knowledge to recommend solutions; directly supported improvements in customer experience and repeat business.
● Executed daily merchandising, inventory checks, and special assignments with minimal oversight; prioritized workload based on business needs, maintaining accuracy, timeliness, and productivity standards.
● Streamlined task organization and adherence to safety protocols; certified forklift operator and spotter, upholding workplace safety and ensuring proper equipment handling across departments. Professional Experience
The Home Depot, Victorville, CA
Customer Service Sales Associate
Feb 2020 – Apr 2025
Advised customers on product selection, availability, and cross-department solutions to ensure seamless shopping experience. Processed credit applications and promoted protection plans using First Phone, driving add-on sales. Restocked, front-faced, and maintained product displays to maximize visibility and merchandise flow. Executed seasonal tasks including Christmas tree preparation and live goods upkeep, ensuring compliance and customer safety. Installed signage, assembled basic in-store displays, and supported planogram execution. Performed inventory audits, reconciled discrepancies, and facilitated returns to distribution centers. Ensured operational compliance during peak seasons, maintaining fire code standards and safety protocols.
● Boosted customer retention and satisfaction through solution-oriented service and prompt issue resolution.
● Increased store credit card enrollments and warranty plan sales through effective upselling and needs-based recommendations.
● Accelerated team onboarding by developing new-hire familiarity with tools, tasks, and store layout.
● Trained and supported new associates on department protocols, customer service standards, and safety procedures.
● Completed ongoing training through Knowledge Depot to maintain current product and policy knowledge.
● Enhanced department efficiency and presentation through precise labeling, timely restocking, and organized merchandising. Page 2 2
Chevron Stations, Inc., Perris, CA
Assistant Manager
Jul 2011 – Apr 2016
Supervised daily store operations, including shift scheduling, employee performance, and task delegation. Managed cash handling procedures, balanced registers, and secured deposits in accordance with company standards. Enforced corporate policies, service protocols, and regulatory compliance for safety and cleanliness. Monitored stock levels, coordinated inventory replenishment, and ensured accurate product placement.
● Strengthened team efficiency and accountability through effective oversight and real-time problem solving.
● Reduced inventory discrepancies by implementing improved tracking and restocking practices.
● Maintained high customer satisfaction by resolving issues promptly and upholding service standards.
● Contributed to consistent store compliance during audits and inspections through diligent operational control. Education
● Project Planning & Blueprint Reading – GPA : 4.0 Riverside Community College (R.C.C.) – Riverside, CA
● Microsoft Office Training – Intermediate Level Executrain – California
● General Studies in Business Management with focus on Entrapaneurship University of Phoenix (2017 – 2018) Certifications & Professional Training
● Ongoing Corporate Training – The Home Depot
o Knowledge Depot Modules (Operations, Sales, Safety) o Pocket Guide to Compliance Procedures
o Product Knowledge: Tuff Sheds, Cabanas, Artificial Turf, Kellogg Soils & Fertilizers
● Mentorship & Coaching Development
o Led onboarding and peer coaching for new hires
o Guided staff through customer service protocol and policy compliance
● Certifications
o Forklift Operator & Spotter Certification The Home Depot – November 2022 o SWPPP Certification – B.I.A. Baldy Chapter
o AQMD Certification – B.I.A. Baldy Chapter
Technical Proficiencies
● Continuous Learning & System Proficiency (POS, Knowledge Depot, Pocket Guide)
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