Human Resources Risk Management

MICHAEL KNUDSEN

Ormond Beach, FL

757-***-**** ******@*****.***

GLOBAL OPERATIONS DIRECTOR DIRECTOR OF PERSONNEL AND POLICY RETAIL AREA MANAGER

Director of Operations and Explosives Specialist leveraging 26+ years of exemplary Navy service in training and operations with a focus on threat mitigation, safety, and security. Adept at leading teams of ~1000 in a dynamic, fast-paced environment. Possess a comprehensive background in international exercise coordination, explosives safety, and leadership development. Directed operations, training, and manpower staffing for 204 personnel across the West Coast while managing risk, safety, and operational requirements. Career supported by an Associate’s degree and extensive specialized training. Active Top Secret / SCI / SSBI Security Clearance for Critical Nuclear Weapons Design and Atomic Top Secret Information.

Global Operations

Strategic Planning

Explosives Safety

Process Improvement

Safe Serv Certified

Food Service Operations

Risk Management

Maintenance Director

Risk Management

Leadership Development

Retail Store Operations

Human Resources

Policy Implementation

Program Management

Operation Management

Training & Development

Fuel Operations

Facility Management

PROFESSIONAL EXPERIENCE

Wawa South East Apr 2023 – Current

Area Manager

Manages a South East region of U.S. retail stores, leading a team 15 general store managers to create and maintain legendary customer experience and associate work environments across 17 retail locations in North Florida. Responsible for 325 - 425 hourly and ~ salary senior managers with weekly sales ranging from $200K - $250K.

Manages and leads with concise planning and reliability to ensure process improvements and production goals are met and exceeded across the region.

Promotes a culture of thought-provoking root cause analysis, to invent and drive current company campaigns while leveraging experience, influencing positive growth and profitability of all regional stores week over week.

Advocate for current and new associates via established policy and adherence to human resources creating a well-balanced and motivated workforce rewarded with accountability, opportunities, and personal development.

Starbucks New Smyrna Beach Mar 2022 – Apr 2023

General Manager

Manages a Starbucks retail store leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. Responsible for hiring, onboarding, training, and developing 26-36 employees and weekly sales ranging from $50K - $70K.

Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

Sets goals for the workgroup, developing organizational capability, and modeling how we work together.

U.S. Navy Various Global Locations Oct 1995 – Feb 2022

Director of Operations

MICHAEL KNUDSEN PG. 2

Director of Operations (Cont.)

Managed the operational schedules for 20K personnel, including task force staff and 100 subordinate task group departments. Guided team leadership ensuring command objectives were met and teams were fully supported while deployed to carry out no fail Explosive Ordnance Disposal (EOD) operations in politically and tactically sensitive environments.

Led and mentored 20K personnel in professional development and daily work tasking resulting in the overall command mission accomplishment and operational readiness throughout the Pacific Area of Responsibility

Managed the largest and most dynamic department, including the operational employment and deployment of a battalion headquarters staff, providing expanded capabilities to multiple senior leaders

Directed the manpower staffing of 136 EOD technicians to balance the demands of individual units, advance career milestones, and meet operational requirements

Provided EOD support to 4 Special Operations Teams deployed to austere locations in the form of breaching, explosives safety, C-IED tactics as well as prosecuting enemy IEDs

Accounted for serialized equipment valued at $8.5M in support of global Special Operations Forces (SOF) missions; maintained 100% readiness by planning and conducting preventative maintenance

Director of Personnel & Policy

Formulated and implemented policies concerning morale, welfare, job satisfaction, discipline, utilization, and training of 204 personnel. Facilitated communication from the Commanding Officer to junior personnel.

Led Task Group coordination during the response efforts to the USS Theodore Roosevelt and greater COVID-19 pandemic recovery

Collaborated with 18 senior leaders to sustain the warfighting readiness of vital strategic assets

Addressed critical manning shortfalls across 9 departments, including a 50% shortfall in senior leaders, through comprehensive root stem analysis and problem solving with community wide leadership and the Bureau of Naval Personnel

Provided direct mentoring and guidance to peer leaders, fostering optimal team collaboration and morale

Improved command qualification programs, resulting in stronger and smarter personnel at all levels

Reestablished policies and procedures to address family readiness and other command programs, earning the Command Retention Excellence Award

Led training efforts, providing guidance and education essential to developing 32 senior leaders and 174 personnel annually; served as a board chairman for 11 Senior Leader Qualification Boards

Developed the Standard Operating Procedures (SOP) for a new proficiency range, enhancing unit training and readiness and enabling future areas of growth

Training & Development Manager

Led and managed 144 worldwide training events across 49 separate units. Provided subject matter expertise in expeditionary warfare tactics, techniques, and procedures for the development of the Fleet Landing Exercises Mining War Games of 2016.

Coordinated with staff at every level to develop dynamic and challenging advanced scenarios to train and test 8 Combatant Commanders

Led training efforts to coordinate with 30 allied NATO countries in the International Mine Countermeasures Exercise (IMCMEX) of 2016

Trained 86 multi-national military personnel resulting in 100% readiness with ZERO mishaps or safety issues; supervised ~550 hours of training given annually by 11 instructors and provided direct classroom, practical, and exercise-based training

MICHAEL KNUDSEN PG. 3

EDUCATION

Associate of Applied Science (A.A.S.), Administrative Management Studies Excelsior University

Senior Enlisted Academy, Ethics and Leadership course Naval War College

Command Master Chief course Naval War College College

SPECIALIZED TRAINING

Explosives in a Police Science Program Bomb Squad Training Radiation Safety

Ordnance Systems Technology Chemical Technology Ordnance Disposal

Underwater Demolitions and Recovery Basic Hydraulics and Pneumatics

Maintenance Management Mechanical Fundamentals Parachute Operations

Operations Planning Instructional Methodology Risk Management

Applied Ethics & Leadership International Relations Organizational Leadership

Training & Development Human Resource Management Public Speaking

Fundamentals of Training Learning Framework Educational Leadership

Curriculum Development Instructional Leadership Security Management

Operation Management Project Management Safety Compliance Radiation Safety

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365, Google Suite, Adobe,

SharePoint, Smartsheet Project Management, Workday, Success Factors, CRM software suites

Operating Systems: Mac / Microsoft Windows

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